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Royal Plaza Hotel

193 Prince Edward Road West, Kowloon, Mongkok, Hong Kong (Show on map)

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Hotel Area: Mongkok Number of Rooms: 699
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
7129 reviews

Value for Money
8.2
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.5
Food/Dining
7.5
All reviews (7129)
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Chinathan A. Families with young children Thailand, March 8, 2012
Great location, convenient to shop and eat

room is nice
8.7
During 3 nights in Royal Plaza Hotel, this was the great time for my family...Family room is big and convenient. All facilities are good....Location is also good to shop and eat.
Restaurant Tip: recommend to visit shopping mall in Stanley Market and have lunch or dinner there in Chinese Restaurant (2nd floor)...Food is very superb especially fried fish fillet (HK$36.00/pc).
Priscilla S. Families with young children Singapore, March 8, 2012
Good location with Mall adjacent to it,.

Near to shopping mall and train station. All interconnected to the hotel.
7.3
stay is generally good but the services need to be improved. many service staff are with blank face, rarely smile or respond with smile. only the restaurant manager wes helpful and rendered good service. the rest including those mending the buffet counters are of poor service.
Calvin Y. Couples Malaysia, March 8, 2012
great location and good to stay...

clean and near the railway station.
8
good place to stay at.next trip will stay in the same hotel royal plaza hotel.
Kah M. Families with older children Malaysia, March 8, 2012
great location, nice room and good service

great location
9.3
good place to shopping, near to ladies street, shopping etc.
Shopping Tip: near to ladies street, shopping, mrt station etc.
Lay N. Couples Singapore, March 8, 2012
Great location but no free internet

Clean room, great service & excellent location to Nathan st
7.7
Great service. Great location. Accessible to transport. But no free internet which is a common feature in most hotels. Checked on the business centre and again no free internet which is so basic for today's world. Conceirge service was excellent, They helped to answer all our questions. Housekeeping was great. Fresh towels everyday and room was made. But there is no welcome fruits or drinks..
Brian F. Couples Australia, March 8, 2012
Good hotel in a convienient location next to MRT

The staff were very good, Hotel is next to shopping centre with MRT (train).
9
We used the hotel as a base for our 5 day stay in Hong Kong. It is at the top end of main shopping trip of Nathan Road. We didn't have any negatives about the hotel and enjoyed our stay even though our when we arrived we were told that the double bed that we had booked was not available and they would up grade us to another room with twin beds.
Sightseeing/Attractions Tip: If visiting Hong Kong you should get an "Octopus Card" that can be used for travel on the Trains, Underground MRT trains, buses and ferries.
Gary H. Families with older children Singapore, March 7, 2012
Rude hotel with reluctant service and no smile

Housekeeping and Corcierge (Junior Staff, not the manager)
6
The hotel atmosphere is rude, no smile especially the front desk. The employ a group of human being forgetting that they can smile. Restaurants staff is equally rude too. They do not greet and smile. The walk without looking around and most of the time they knock on or step on your feet before they realise you existed. The food is horrible and expensive. The staff speaks like they are the CEO of Royal Plaza. However, if you order expensive food they will smile to you. Even if you give tippings they do not appreciate. They won't smile but they giggle around. The front desk staff speaks without looking at you most of the time, they will tell you their problem instead of solving your problem. eg "Our guest has not check out yet you will need to wait till 2.30pm or later" and then they will issue you a waiting slip. You need to join their 15 min queque each time you approach and ask about your room. Seems like the front desk has a lot of paper works to do. They usually have a whole stack of documents infront of them when they serve you. You will need to get ready to shout and yell at them to get your attention and serve you. Most of the time, they are arrogant, they wont greet you unless their manager is at the back of them. Shame on you Royal Plaza by labelling yourself 5 stars. However, the housekeeping is good and efficient. They do up the room prefectly clean and tidy. That is good thing of this hotel. Other then this, their concierge is friendly, I mean their junior staff not the manager. The managers, best you do not approach them, you get the experience to see horse faces and cold shoulder. Is best that you approach their junior staff, more helpful and friendly.
Shopping Tip: Best that you do not eat around the shopping center, especially Sushi One, expensive and staff is rude. The staff will direct you to sit they think you should sit. If you argue with them they show faces and do not answer you when they serve you. They will delay your food. Horrible.... The roadside food around the Hotel is good, the fruits is fresh and cheap. Shopping around the hotel is enjoyable, most of staff at the shops selling clothing is friendly and helpful. You'll feel the tenderness of Hong Kong if you visit shops and small restuarants outside the hotel.
Zsolt B. Solo travelers Hungary, March 7, 2012
nice and cheap 5* hotel

good location, nice room, good food
9
The hotel is a good deal, it was only around USD for me. Everythihg is a bit overcomplicated (even the safe:-)), but it is not really disturbing.
Low G. Families with older children Malaysia, March 7, 2012
Great Location, Good service

Comfortable room
9.3
great location, good security, very friendly hotel staff
Shopping Tip: Nearby flower street. Grand century shopping centre
Barry A. Couples Australia, March 7, 2012
Great hotel, amazing food, friendly staff.

Breakfast buffet and food, bus service to airport, spacious rooms, friendly staff.
9.7
We were updated from family to a suite and a fold out bed was given to us. It was very spacious and king size bed was great. Friendly staff and easy to get to and from airport.
Hotel Feature Tip: Breakfast buffet is amazing and very reasonably priced.

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Customer Reviews - Royal Plaza Hotel, Hong Kong

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