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2015
Excellent 8.4
Based on 12552 reviews

Agoda Verified Reviews

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Excellent



based on 12552 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.7
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

7.7 Laetitia R.
France
June 27, 2014
Very nice hotel in a typical district
friendly staff, close to shopping area, good food
The hotel was really nice, very good check in and check out, the food was awesome and the staff very friendly and helpful

8.3 Shu O.
Singapore
June 26, 2014
Good
Centrally located, Near MTR, Clean
Good

8 Lee C.
Malaysia
June 26, 2014
Good
Location, location, location
Pleasant

3.7 Bryan S.
Singapore
June 26, 2014
Not up to expectation
Free wifi, Shuttle bus to airport link train, near mongkok
1.) Hotel has overly strongly perfume smell, too strong till is uncomfortable breathing. 2.) Check-in and Check out are way too slow, at least 10min at the counter (excluding queuing time which is also long). Check in and check out processes are at least 3 times longer than international hotels we have stayed in many countries. System/process seem to involve a lot of paper work and documentation than average procedures in other hotels. -Hope to see the management improve the workflow to be more customer-oriented, and less selfish administration benefit. Other less information documentation should be handle in the back office, not taking up customer's time 3.) Room is excessively humid and moist. It was hard for asthma person to live in. Asked for room change but was rejected, and after checks, they blame it on the aircon being set to too warm (which was 25degree Celsius!). insisted we have to turn it down to 20degree celsius which was so cold for comfort. Ridiculous. Our travelling family staying in 18th floor did not have this problem. 4.) At check-in, staff was so engross with the system, decline our question by saying she will answer after she finish the administration, but completely forgot both queries we asked. Not service oriented at all.

8.7 David L.
Singapore
June 26, 2014
Nice hotel stay. Big rooms suitable for family.
Clean rooms, friendly staff, next to Mongkok East MTR and Mongkok shopping area.

6.3 Narendra M.
Canada
June 26, 2014
Good location but staff at reception very rude
central location
This hotel is fine if ALL guests check in at 3 pm and ALL guests check out at 12 noon. If you have flown for 14 hours and arrive at the hotel at 11 am, completely exhausted, don't worry you will get the room only at 3 pm. The reception staff is rude and don't care if you are exhausted or not. The location of the hotel is very good and all other staff are fine.

7.3 SISCA P.
India
June 26, 2014
Not so Bad
Big Room, Big Twin Bed, close to malls
The hotel is new, room is big, the twin bed is also big, with the mall attached to the hotel. Only thing is the hotel is not centrally located in mongkok area...so it's a little difficult for us who used MTR transportation because the MTR line is mongkok east so required lots of changing in line. but overall the stay is good.

9.3 Iara M.
Philippines
June 25, 2014
Wonderful!
Clean, Peaceful, and Superb
It was awesome! The hotel itself can be an attraction already.

8 Siew M.
Malaysia
June 25, 2014
A pleasant stay for the trip.
NIce and cleanliness, safety consideration, room spacious

7.3 Rizki N.
Indonesia
June 25, 2014
Clean hotel with value for money
Clean hotel with value for money
The price is reasonable.