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2015
Excellent 8.4
Based on 12852 reviews

Recent customer comments

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Excellent



based on 12852 reviews
  • Cleanliness 8.9
  • Facilities 8.6
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for money 8.3
  • Food/Dining 7.5
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YULIANA W.
Indonesia
June 27, 2014
A nice short stay
The hotel is next to an MTR station, a shopping mall and close to Mongkok area
It was good but it's kind of irritating at night when the hotel staff ask for room number everytime you are going to your room. The staffs are not that friendly, the check in staff took forever and the bell boy was kind of rude.

Edmund T.
Singapore
June 27, 2014
Good fun for the family
Room standards, cleanliness and convenient location
Great. Whole family had good fun. Location is good with shopping mall and mtr station attached. Easy to go around even with young children.

SHIRLEY W.
Malaysia
June 27, 2014
Good services and convenient
Room service

shinta A.
Indonesia
June 27, 2014
Great stay
The room are clean, spacious room and close to mall
Nice hotel.. but quite far to mtr station.ladies market just right beside this hotel.

Laetitia R.
France
June 27, 2014
Very nice hotel in a typical district
friendly staff, close to shopping area, good food
The hotel was really nice, very good check in and check out, the food was awesome and the staff very friendly and helpful

Shu O.
Singapore
June 26, 2014
Good
Centrally located, Near MTR, Clean
Good

Lee C.
Malaysia
June 26, 2014
Good
Location, location, location
Pleasant

Bryan S.
Singapore
June 26, 2014
Not up to expectation
Free wifi, Shuttle bus to airport link train, near mongkok
1.) Hotel has overly strongly perfume smell, too strong till is uncomfortable breathing. 2.) Check-in and Check out are way too slow, at least 10min at the counter (excluding queuing time which is also long). Check in and check out processes are at least 3 times longer than international hotels we have stayed in many countries. System/process seem to involve a lot of paper work and documentation than average procedures in other hotels. -Hope to see the management improve the workflow to be more customer-oriented, and less selfish administration benefit. Other less information documentation should be handle in the back office, not taking up customer's time 3.) Room is excessively humid and moist. It was hard for asthma person to live in. Asked for room change but was rejected, and after checks, they blame it on the aircon being set to too warm (which was 25degree Celsius!). insisted we have to turn it down to 20degree celsius which was so cold for comfort. Ridiculous. Our travelling family staying in 18th floor did not have this problem. 4.) At check-in, staff was so engross with the system, decline our question by saying she will answer after she finish the administration, but completely forgot both queries we asked. Not service oriented at all.

David L.
Singapore
June 26, 2014
Nice hotel stay. Big rooms suitable for family.
Clean rooms, friendly staff, next to Mongkok East MTR and Mongkok shopping area.

Narendra M.
Canada
June 26, 2014
Good location but staff at reception very rude
central location
This hotel is fine if ALL guests check in at 3 pm and ALL guests check out at 12 noon. If you have flown for 14 hours and arrive at the hotel at 11 am, completely exhausted, don't worry you will get the room only at 3 pm. The reception staff is rude and don't care if you are exhausted or not. The location of the hotel is very good and all other staff are fine.