arrow-up-icon Get points on your miles program!
Back to hotel info

2015
Excellent 8.4
Based on 12559 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 12559 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.7
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Staff Performance 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

8.3 Sze L.
Malaysia
June 03, 2014
Nice hotel with spacious room and bathroom room.
Convenient to all places, nice room and swimming pool.
Comfortable room with spacious bathroom, convenient to all places. Mtr is just nearby. Nice swimming pool, but it close bit early at 9pm.

8.7 Susanne H.
Germany
June 03, 2014
Fabulous hotel with great staff
Spacious hotel room with comfortable beds, helpful and very friendly staff, easy excess to public transportation
We stayed in a deluxe family room with 3 people. The room was quite spacious with very comfortable beds and a nice and quite big bathroom. The hotel staff was very helpful and room service was prompt. We enjoyed our stay very much and would certainly come back.

7.7 Harry P.
Indonesia
June 03, 2014
Nice hotel
Location, staff, room
Nice hotel, with friendly and 'good english' staff, the room is nice, locate near MTR and the shopping area, and great street food

7 Wan K.
Singapore
June 03, 2014
Pleasant but can be improved
Room was clean and nice. Centrally located and within walking distance to Mongkok east and Mongkok mtr. Also a number of small local eateries in the vicinity.
The stay was generally pleasant. Room was comfortable and clean and reasonably sized by HK's standards. The checking in experience was less pleasant and could be improved. We waited more than 15mins to check in while the gentleman queueing in front of us waited for 45 mins. The hotel assigned one person to handle the check in while there were 4 to handle checkout. There was a group of 12 checking in and hence the long wait. Although we aren't sure why the hotel needs 45 mins to do check in for a group of 12, it can do better in terms of assigning resources. Especially if particular groups of customers are difficult to handle, there should be reassignment of staff to tend to the rest of the customers. Otherwise, the overall experience at the hotel was good.

9.3 Siew C.
United States
June 03, 2014
It was a great experience.
Good customer service and location
We enjoyed our stay very much. We will recommend the hotel to our friends and family.

9.3 Clarice L.
Singapore
June 02, 2014
Excellent hotel for all travellers!
1) Tight security with pleasant staff who are willing to help at all time. 2) Great location to city and considerable Travel time to nightlife spots. 3) Comfortable hotel environment.
Relaxing and great CRM skills to recognise regulars.

7.7 Guan S.
Singapore
June 02, 2014
spacious and clean
clean, bathroom is spacious and smell nice
the room was very spacious and new. the bathroom was clean and new as well. will definitely come back here again to stay.

4 CHOY C.
Malaysia
June 02, 2014
good service & convenient
good service, convenient & luxury
Definitely will come back to stay again.

8.3 May C.
Malaysia
June 02, 2014
Big and comfortable beds (Plaza Grand Plus)
All staff is attentive, friendly and helpful. Beds were big and comfortable, bathroom and room was clean. Di King Heen serves delicious dim sum for breakfast and lunch. Royal Plaza Hotel is 10 mins walk to One Dim Sum (only opens at 11 am). Also, the hotel is connected to a shopping mall and right above Mongkok East station, which is convienient to anywhere....

10 Robert L.
United States
June 02, 2014
Great hotel - highly recommended
Centrally located, nice room and facilities, easy access to shopping area and public transportation
The hotel was newly renovated; great room and facilities which my family fully enjoyed. It's right next to MTR station and a shopping mall, and within walking distance to major shopping area.