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2015
Excellent 8.4
Based on 12552 reviews

Recent customer comments

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Excellent



based on 12552 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.7
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Staff Performance 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

10 KUAN H.
Singapore
May 30, 2014
centralised and comfortable
centralised located, spacious room and services excellent
highly recommend to stay at this hotel. excellent service, fast check-in and airport shuttle available at kowloon station. wi-fi provided. is very near fa yuen street and mongkok area. food court and many restaurant at the shopping centre just at the hotel building. the room is spacious and clean. will stay again when visiting hong kong. highly recommended.

7.7 Toh C.
Singapore
May 30, 2014
Comfortable and convenient
Location, room size and friendly staff
The room can be more spacious, give more privacy for toilet, (extra door). If possible provide kettle to boil water

8.7 HOCK L.
Malaysia
May 30, 2014
Convenient, easy access, close to nice food & shop
Clean, convenience & wifi
It is centrally located, close to MTR, cafe & street shops

6 Hew F.
Malaysia
May 30, 2014
clean & conform
cleaning room with easy excess to public transport
chickren is happy with the clean room and comfort bed

9.7 Phatcharinporn D.
Thailand
May 30, 2014
The best
Nice , clean , good smell ,
Royal plaza is the best , cheap and very good more 5 star

8 Ian C.
Malaysia
May 30, 2014
Pleasant hotel. Large room
Large room. Close to subway. Next to large shopping centre
Decent hotel. Really a huge room for Hong Kong standards. Friendly staff

9.3 SHI Y.
Singapore
May 30, 2014
stay was great, clean rooms and very accessible
Cleanliness, big room and good HK service
Stay was great, walking distance to streets (less than 10mins), night market and MTR

8 Margaret C.
United Kingdom
May 30, 2014
Luxury city centre stay, good room deal for family
Quality hotel with very nice rooms, lovely beds and linen, reliable high speed Internet, efficient and friendly staff
Very comfortable stay for 9 nights tho lost a brand new pair of kids swimming shorts from room , disappeared mysteriously. Asked if they could have been picked up with towels but told no after checking. No further follow up from hotel , I suspect genuine accident. Hotel staff organised complementary cake for my daughter's birthday which was wonderful! The hotel is clean and luxurious, rooms are very comfortable with lovely bath/shower, comfy beds and linen, nice views. Annoying HK law (?) required 1 adult per 2 kids under 13 to supervise their kids so I could not take my 3 to the pool even though they are 3 competent swimmers! Spa/pool staff were surprisingly unfriendly and almost rude in contrast to all other staff we encountered who were polite, helpful and highly professional. Queues for checkout appeared horrific once or twice , after a wedding or weekend event , though luckily not for us, we requested late checkout and were kindly offered free 1pm checkout , highly recommended but allow ample time for checkout just in case. agoda Children Policy states extra kids under 12 stay free using existing bedding BUT specific room policy notes the family two,double,bed room description especially notes that this policy does NOT apply to these rooms (!!) , we are a family of 5 with 3 kids so we contacted the hotel direct before booking and got an exception agreed with the hotel management . It was no problem. Definitely worth it with a special deal. Does not include breakfast but cafés and food within walking distance. Love the connection to Century Mall and easy access to both Mongkok East and Mongkok MRT stations.

7.7 pek L.
Malaysia
May 29, 2014
Great location
Central location,easy access to public transport, near to shopping area
Overall a great stay, except the checking out was a little slow! Dim sum restaurant was good and very easy access to great local restaurant.

8 Sing C.
Malaysia
May 29, 2014
Pleasent and relax
Convenient friendly and safe.
Happy.