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2015
Excellent 8.4
Based on 12750 reviews

Recent customer comments

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Excellent



based on 12750 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

Margaret C.
United Kingdom
May 30, 2014
Luxury city centre stay, good room deal for family
Quality hotel with very nice rooms, lovely beds and linen, reliable high speed Internet, efficient and friendly staff
Very comfortable stay for 9 nights tho lost a brand new pair of kids swimming shorts from room , disappeared mysteriously. Asked if they could have been picked up with towels but told no after checking. No further follow up from hotel , I suspect genuine accident. Hotel staff organised complementary cake for my daughter's birthday which was wonderful! The hotel is clean and luxurious, rooms are very comfortable with lovely bath/shower, comfy beds and linen, nice views. Annoying HK law (?) required 1 adult per 2 kids under 13 to supervise their kids so I could not take my 3 to the pool even though they are 3 competent swimmers! Spa/pool staff were surprisingly unfriendly and almost rude in contrast to all other staff we encountered who were polite, helpful and highly professional. Queues for checkout appeared horrific once or twice , after a wedding or weekend event , though luckily not for us, we requested late checkout and were kindly offered free 1pm checkout , highly recommended but allow ample time for checkout just in case. agoda Children Policy states extra kids under 12 stay free using existing bedding BUT specific room policy notes the family two,double,bed room description especially notes that this policy does NOT apply to these rooms (!!) , we are a family of 5 with 3 kids so we contacted the hotel direct before booking and got an exception agreed with the hotel management . It was no problem. Definitely worth it with a special deal. Does not include breakfast but cafés and food within walking distance. Love the connection to Century Mall and easy access to both Mongkok East and Mongkok MRT stations.

pek L.
Malaysia
May 29, 2014
Great location
Central location,easy access to public transport, near to shopping area
Overall a great stay, except the checking out was a little slow! Dim sum restaurant was good and very easy access to great local restaurant.

Sing C.
Malaysia
May 29, 2014
Pleasent and relax
Convenient friendly and safe.
Happy.

Avery W.
Singapore
May 29, 2014
Hotel is gd, the shopping mall is do upgrading now
Clean Room, bug toilet, near shopping area
Very very good

Huiying H.
Singapore
May 29, 2014
Fantastic room with very good staff
Responsiveness of staff, location, room
We were a group of four friends and we booked the family suite. We loved the room! It was clean and big enough for all of us. During the trip, one of my friends fell and had a deep cut on her finger. We called the front desk for a first aid kit, and they were very prompt in responding. They sent staff up to access the situation, and also helped treat the wound. Superb service, would definitely return to stay at Royal Plaza :)

Ai T.
Malaysia
May 29, 2014
Value for money
Big and clean hotel room, good location, friendly staff

Gordon T.
Singapore
May 29, 2014
Big room with good pricing
Location is good, room is big and shopping is beside the hotel
Good new hotel and have attentive staffs. Location is excellent.

Marvin S.
Philippines
May 29, 2014
Awesome!
Cleanliness, location, staff
Best hotel we've stayed in so far. Hotel was clean from the lobby to the rooms. Staff was very helpful and attended to our needs and requests without delay. We tried one of the restaurants in the hotel (La Scala) and really enjoyed the food and service there. Shopping is also easy as it is right beside a mall and a little walk further are the street markets Hong Kong is famous for.

Priscilla W.
Singapore
May 29, 2014
amazing stay
great big rooms and clean
it is really awesome. staffs are friendly. room is spacious and clean. comfortable bed

Si T.
Singapore
May 29, 2014
Convenient location and good service
Location is convenient as link to mtr is covered Centrally located to major shopping area Service is good and room is comfortable
Stay is good. Hotel facilities like gym and swimming pool are well equipped. Room is very comfortable and bathroom is very clean