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2015
Excellent 8.4
Based on 12590 reviews

Recent customer comments

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Excellent



based on 12590 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.7
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

chua H.
Singapore
May 06, 2014
fantastic
location, space, comfort

Tan K.
Malaysia
May 06, 2014
Good service
Good service
Good and comfortable,staff are friendly,good location

CT T.
Malaysia
May 06, 2014
Great Location and Value for Money
Room Comfort, Cleanliness and Newly Refurnished Room

ang F.
Malaysia
May 06, 2014
Relax, Fun
Clean, Comfort, Mind free
Good, have a comfortable room, near by all shopping areas, and near to mtr

Kylie P.
Australia
May 06, 2014
Nice enough hotel, but too noisy, too crowded.
Location
We stayed 2 nights in this hotel , in a family deluxe room with our two teenage children. On first impressions it seemed very big and grand, but lots of people hanging around in the foyer and this blaring jazz music that just hits you the minute you walk in the front doors or out of the lift. Check in was quick enough, although even though I had already paid for the accommodation I was expected to pay a deposit and told to sign the paperwork. I was told my husband also had to sign the paperwork, obviously my signature was not enough of a guarantee. Not overly friendly front staff, and certainly no smiles. The hotel is right on top of Monk Kok East station. The walk to either Prince Edward or Mongkok station is around 10 minutes. Lots of renovations going on at Grand Century shopping centre next door to the hotel so certainly not enticing at th moment. Our room was nice and clean. Not a lot of space for a family of four other than lying on the beds. Wifi worked well and the room was serviced each day. Late checkout of 12 noon is also good. An annoying part of our stay was that each time we returned to the hotel from being out, a very unfriendly woman holding a clipboard met us at the foyer lift, demanding to know our room number.. Very invasive. We needed to check in with our airline and print off our four boarding passes, and in the past our hotels have always had the printer available at the computer or printed them off for us at no charge. This hotel charged us 40HK$ equivalent to $ 6 AUD for 4 pages. I could have bought a whole ream of paper for that. These sort of little extra services are what make people want to go back again. Overall the hotel room was comfortable and clean, but the staff appeared unfriendly, and unwilling to go the extra mile. Having travelled from Japan to Hong Kong, the cusomer service levels were as different as chalk and cheese. I dont think I would bother staying at this hotel again.

Jamaica G.
Indonesia
May 05, 2014
Worth every penny
Ambiance, Location & Design
My family & I (a group of 3) stayed for 2 nights and initially booked a Plaza Grand room, but upon check-in the staff upgraded us to a Plaza Deluxe room with two queen beds. The room design and ambiance was amazing as it was recently refurbished. For Hong Kong standards the room was quite spacious - and the bathroom even more so. Located above a shopping plaza and just a 10-minutes walk away from Ladies' Market at night. Overall, the price is worth every penny and I would definitely stay here on my next trip to Hong Kong!

Bas M.
Netherlands
May 05, 2014
Nice weekend stay in Hong Kong
Clean, good beds, good service
We had a very nice stay

Loh M.
Malaysia
May 05, 2014
Very comfortable stay at a very good location ....
1. Convenient location 2. Near to local food stalls as well as international restaurants 3. Fairly easy to hop over to Macau
The hotel is not new but well maintenance The only slight objection is the long check-in & check-out time i experienced - it was the Easter Weekend holiday and i would think more staff can be on duty

Shirlee Y.
Singapore
May 04, 2014
good for family groups
spacious, luxurious, clean
hotel staffs are friendly and attentive but too many group tour check-in and little reception staff, hence need to wait for quite a while to reach your turn. hotel is ideal for family trips as it is located beside a shopping mall. a 15min walk to mongkok station, which is quite a distance after a long day of shopping with all the shopping goods.

Shirlee Y.
Singapore
May 04, 2014
newly renovated hotel but not very accessible
spacious, luxurious, clean
although mongkok east station is located very near to the hotel, it does not connect to the MTR that service the town area. about a 15min walk to mongkok station. ideal for family as there is a shopping mall right beside the hotel. not ideal if your intention is to go hk for a shopping trip.