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Royal Plaza Hotel

193 Prince Edward Road West, Kowloon, Mongkok, Hong Kong (Show on map)

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Area: Mongkok Number of Rooms: 699
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
7896 reviews

Value for Money
8.2
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.6
Food/Dining
7.5
All reviews (7896)
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Yuliana F. Families with young children Indonesia, June 24, 2014
A nice short stay

The hotel is next to an MTR station, a shopping mall and close to Mongkok area
6.7
It was good but it's kind of irritating at night when the hotel staff ask for room number everytime you are going to your room. The staffs are not that friendly, the check in staff took forever and the bell boy was kind of rude.
Bryan S. Families with older children Singapore, June 24, 2014
Not up to expectation

Free wifi, Shuttle bus to airport link train, near mongkok
3.7
1.) Hotel has overly strongly perfume smell, too strong till is uncomfortable breathing. 2.) Check-in and Check out are way too slow, at least 10min at the counter (excluding queuing time which is also long). Check in and check out processes are at least 3 times longer than international hotels we have stayed in many countries. System/process seem to involve a lot of paper work and documentation than average procedures in other hotels. -Hope to see the management improve the workflow to be more customer-oriented, and less selfish administration benefit. Other less information documentation should be handle in the back office, not taking up customer's time 3.) Room is excessively humid and moist. It was hard for asthma person to live in. Asked for room change but was rejected, and after checks, they blame it on the aircon being set to too warm (which was 25degree Celsius!). insisted we have to turn it down to 20degree celsius which was so cold for comfort. Ridiculous. Our travelling family staying in 18th floor did not have this problem. 4.) At check-in, staff was so engross with the system, decline our question by saying she will answer after she finish the administration, but completely forgot both queries we asked. Not service oriented at all.
Guan K. Couples Singapore, June 24, 2014
Relaxing and comfortable hotel

Cleanliness, Staff and Relaxation
9
Easy access from the airport by taking the airport express with shuttle bus all the way to the hotel lobby. Was assisted by friendly staff for luggage just that the time taken to check in taken us about 30mins of waiting. Location was great as it was just above Mongkok East Station & takes a few mins walk to Prince Edward station and Mongkok Station. Room was clean and service rendered was excellent
Wenyuan H. Families with young children Singapore, June 24, 2014
Clean

Swimming pool, city center, renovated
8.7
Siew C. Families with young children Malaysia, June 23, 2014
A pleasant stay for the trip.

NIce and cleanliness, safety consideration, room spacious
8
Koh L. Families with older children Singapore, June 23, 2014
Comfortable

Location, friendly staff, spacious
9
Stay is pleasant as local food easily available at night near hotel.
Siew C. Groups United States of America, June 23, 2014
It was a great experience.

Good customer service and location
9.3
We enjoyed our stay very much. We will recommend the hotel to our friends and family.
Wen X. Couples Singapore, June 23, 2014
overall satisfied with the stay

clean, grand, expensive
6.3
checking in is slow as we encountered delay. did not get the room i booked and instead got a "free" upgrade to another room type. overall room is clean and spacious according to HK hotel standard. but the price is a bit expensive. about 10 mins walk to mong kok mrt line. many stores are not open as they are still under renovation.
Yi Y. Couples Singapore, June 23, 2014
Fantastic service and comfort

spacious room, bathtub, wonderful service
9
it was wonderful, the room was considered extremely spacious as compared to the other hotels. And the best part of it all was that the room comes with a bathtub which was pretty rare in Hong Kong. The staff level of service was excellent.
Chun H. Families with young children Singapore, June 22, 2014
Feel Comfortable and relaxing.

Clean room , Spacious room and Central location.
8
Feel Comfortable and relaxing. Great friendly hotel staff.

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Customer Reviews - Royal Plaza Hotel, Hong Kong

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