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2015
Excellent 8.4
Based on 12862 reviews

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Excellent



based on 12862 reviews
  • Cleanliness 8.9
  • Facilities 8.6
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for money 8.3
  • Food/Dining 7.5

Rosalind T. from Singapore
Families with young children
Stayed one night in March 2016
Recommended for Familes
Nice hotel with great location. Other than staff at the reception, the rest were not very friendly and unapproachable. I remembered asking a staff park at the lift area for direction and was told that he only know this is the hotel and next door is a mall the rest, he doesn't know. (I gave him a round of applauses)
Reviewed March 09, 2016

opas A. from Thailand
Families with young children
Stayed 3 nights in March 2016
Convenience
Convenience, Cleanliness, Safety
Good for room but staff performance too slow.
Reviewed March 09, 2016

Smith V. from Thailand
Families with older children
Stayed 2 nights in October 2015
Big room with good location
The rooms are big and clean. The location is good and the hotel is located near bid mall.
Reviewed March 09, 2016

Vanessa T. from Singapore
Couples
Stayed 4 nights in March 2016
Not up to standard
Breakfast buffet spread was disappointing, omelet chef expressed rude gestures to guests ordering. Front desk staffs were friendly. Good location. Pool was closed.
Reviewed March 08, 2016

NIcharat C. from Thailand
Families with older children
Stayed 3 nights in May 2015
The rooms are not small.
1. the room size
Reviewed March 08, 2016

Onuma P. from Thailand
Families with older children
Stayed 4 nights in March 2016
Good hotel
Good Location, Good room and Good services
Reviewed March 08, 2016

Chaipat L. from Thailand
Business travelers
Stayed 2 nights in March 2016
Great hotel
Room condition, atmosphere, convenience
Reviewed March 08, 2016

Yeok D. from Malaysia
Families with older children
Stayed 3 nights in March 2016
Friendly staff, super near to MRT, very convenient, the best hotel in Hong kong
The staff super nice, very helpful. Room is quite big n very clean. Superb location
Reviewed March 08, 2016

Adrian L. from Singapore
Couples
Stayed 4 nights in February 2016
Overall 7.5 rating not 8.4
Near to a mall, executive louge was great, service staff at executive lounge were excellent
Overall, I would only rate it as 7.5 rather than a 8.4. We booked an executive room at the executive floors, the staffs who tended to us were great. However, the housekeeping kept forgetting to replenish items, like face towers and hand towers. Calling to remind them directly, the response was still bad. The only way is to feedback to the executive lounge staff.
Reviewed March 07, 2016

Hui C. from Singapore
Families with young children
Stayed 3 nights in February 2016
Bedsheets and room not very clean
Convenient
Average
Reviewed March 06, 2016