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2015
Excellent 8.4
Based on 12760 reviews

Recent customer comments

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Excellent



based on 12760 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

Soh M.
Singapore
December 03, 2015
Hotel lost my backpack and not compensating me
The stay was my worse experience in my entire traveling life!My backpack was not offload from the taxi by the Royal Plaza bellboy when I arrived at the hotel. The backpack was discovered lost after I have checked into the room and the bellboy took all my baggage to my room. When I get down the taxi after paying for my fare, my baggage are no longer to be seen and the next passenger items are already at the back of the taxi, thus i was not able to check if everything was off loaded. In my heart thinking, how could a SO CALLED 5 STAR service be lousy right? After i return back to Singapore which is 6 days later from the date of incident, i wrote an email to the hotel then SOMEONE started to check with the taxi company and the relevant places on my lost backpack which contains some valuable items. When I was at the hotel no one wanted to help and I have to keep calling the concierge or make my way to the concierge to enquire about my lost backpack, they cannot be bothered and give me the irritated look. I don't think this is the service a 5 star hotel should be giving, if they take the initiative to help and check around on the day of incident or the following, my backpack would be back with me and not wait till i return and sent them an email then they take actions. Now, the hotel is pushing the blame and responsibility to the police as i have made a police report and NO compensation will be done on their part.Be aware when staying at this hotel. Lousy service given for a 5 star hotel !I will not stay in this hotel anymore.

See K.
Malaysia
December 03, 2015
Quite good
Comfortable,convenient,clean
Everything good except the check in time take quite long

Aileen A.
Philippines
December 02, 2015
Hotel review
Great location, value for money, hotel ammenities
We had a pleasant stay at the hotel. The subway station are very accessible from the hotel and there are a lot of restaurant to choose from.

Charles L.
Singapore
December 02, 2015
Awesome service
Prompt and superb customer service catered to the guests convenience
The beds were comfortable and the staff were very attentive and friendly

Terence K.
Singapore
December 02, 2015
Great Stay
Clean, convenient, comfortable
Great!

Paul C.
Singapore
December 02, 2015
Spacious room
Rooms, location and value for $$
It's was enjoyable as we manage to check in before 1pm. The location was a plus as it can lead to many streets just outside the hotel.

Sook F.
Malaysia
December 02, 2015
excellent
very comfortable and clean, bathtub with screen and strategic location near to MTR, shopping mall and eateries

chee S.
Singapore
December 02, 2015
Clean and convenient but room is too cold
clean, good location, big rooms
The air con was extremely cold despite turning to the maximum setting at 30 deg c. Staff came to adjust and told us to wait for 20 minutes. But it remain the same. In the end we switched the air con off for the night. Surprisingly the room remains cooling. Other than that, the hotel is generally good. Will come back to this hotel

Kelvin C.
Singapore
December 02, 2015
Good Experience
Location, Spacious room, Friendly Staff

Leow Y.
Singapore
December 02, 2015
Nice stay!
Location! Location! Lication!
Enjoyable! Will one back again!