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Excellent 8.4
Based on 6324 reviews

Recent customer comments

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Excellent



based on 6324 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.9
  • Location 9.1
  • Room Comfort/Standard 8.5
  • Staff Performance 8.4
  • Value for Money 7.9
  • Food/Dining 7.8

yudianto G.
Indonesia
June 25, 2016
You can see my star it shows you all
It's a nice place to stay.

Cecile G.
Philippines
June 24, 2016
Good but needs improvement
We arrived with a group of friends and. the Indian gentleman who brought down our luggage from the van refused to separate our luggages despite our requests to do so several times. We didn't get our rooms right away and had to go out first, despite my request on reservation for early check-in. We didn't get them at the same time and we only had 1 baggage tag. The lady at the counter was not very courteous . I initially requested for twin beds but she said they were not yet available. She was able to give our friend who requested for a king bed so I said it was ok for me to be given a room with a king bed instead. She answered with , " What do you really want , twin beds or a king bed?. I said it didn't matter, whichever was available since we were only 2. The swimming pool looked dirty and unappealing. I think your pool needs retiling. What we enjoyed was the very good location of the hotel, the free mini bar and the excellent food at Carousel. We also stayed at the Hotel Sofitel So and Marna Bay Sands and the sraff were more courteous and helpful.We often stay in 5 star hotels even in our country and have never encountered discourteous staff.

Agus W.
Indonesia
June 24, 2016
The variation of food vary poor, like 3star Htl
Food like 3 star hotel

Rini W.
Indonesia
June 24, 2016
Good location
Friendly staff, keep going

KANIN N.
Canada
June 23, 2016
Fabulous
Fabulous hotel and staff

iffat A.
Brunei Darussalam
June 22, 2016
Condition
The environment is very clean

Adam T.
Australia
June 22, 2016
Fantastic location and staff, small rooms and terrible pillows
Not the biggest rooms for the price. Although fantastic location and very helpful staff Pillows extremely uncomfortable and sore back after 2 nights of sleep, perhaps the large king beds need new mattresses.

Malathi P.
Singapore
June 22, 2016
Clean & Good Service
Clean & Good Service.

Yosyan M.
Indonesia
June 22, 2016
not a 5 stars hotel
Toiletries not satisfactory

Judith Y.
Australia
June 21, 2016
Convenient location
Friendly staff, close to shopping malls, food outlets and MRT station.