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Royal Suites and Towers Hotel

No.1003 East Shennan Road, Luohu-Luohu Railway Station, Luohu District, Shenzhen, China

Recent customer reviews

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Very good

7.6

based on 1356 reviews

729 reviews in English

Value for Money
7.8
Location
7.1
Staff Performance
7.8
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.8
Food/Dining
7.0
All reviews (1356)
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Wai Y. Business travelers China, June 16, 2015
Nice hotel

big room, comfortable bed, free wifi
7
feel very disappointed about their customer service. Very bad service experience, and most of staffs have no smile and not willing to offer help
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Wai Y. Business travelers China, June 14, 2015
Nice hotel

Big room, comfortable bed, free wifi
7
Hotel staffs have too bad service to customers. No smile, not willing to offer help
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Mak Y. Couples China, June 13, 2015
stay 24 hours

can stay 24 hours
7.7
the room is clean, and the bed is big, but the location is not good enough.
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Mak Y. Couples China, May 31, 2015
Nice

nice 24 hour check out
7.3
good value of money
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Melanie L. Couples Canada, May 25, 2015
Couple out for a weekend.

1. Restaurant serving staff was friendly. 2. Cleanliness of the room. 3. Close to lo wu. 10 minute taxi
4.3
My spouse and I stayed at this hotel for two nights over a long weekend. When we booked we thought the superior suite would be better than the standard suite. However, we got to see both and the standard suite was actually nicer with a table to eat at and a better view. Our room did not have wifi - in 2015 it is strange to see this. The hotel was conveniently located a 10 minute taxi ride from the immigration port and market. The staff was friendly at the hotel and attended to our requests (advise us on where to eat and shop). Biggest warning: IF YOU ARE FOING TO GET A MASSAGE - do not get one in the hotel. It is a dirty place on the 3rd floor where a "couples" massage is not what you're in for. Let's just say it is much more for those looking for "special" treatment. It was the most awkward situation for my spouse and myself and we ended up walking out - they still charged us full price. When we told the concierge about it they told us that the hotel and the spa are actually not affiliated. Seemed very strange. the dinner server is incredibly friendly and made our nights very special. She greeted us by name and always had wonderful conversations with us. When the room says "non-smoking" but it is equipped with a pack of cigarettes, ashtray and matches - you can assume - be careful when you turn on the AC for the first time. Smoke just blows at you. The doormen were wonderful and always got us a cab quickly while making sure that the driver understood our destination. All in all a good experience but some definite things we wished we had known before we went.
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Kin F. Families with older children Hong Kong, April 7, 2015
👍

good
6.7
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Tsz M. Couples Hong Kong, April 6, 2015
good location

good location, good hygiene and 24 hrs check in
9.3
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Jing R. Couples Singapore, March 25, 2015
5 star hotel but not the staff

Clean room and great view only
7.3
Hotel reception were unfriendly. Luckily it was compensated by the spacious of the room and the hotel location.
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Town W. Business travelers Singapore, February 3, 2015
Very bad impression as items and shirt missing
3.3
very bad impression and felt not safe staying
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Hiu L. Couples Hong Kong, January 31, 2015
Good

Service environment price
8
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Royal Suites and Towers Hotel ShenzhenRoyal Suites and Towers Hotel Shenzhen - ExteriorRoyal Suites and Towers Hotel Shenzhen - ExteriorRoyal Suites and Towers Hotel Shenzhen - Swimming PoolRoyal Suites and Towers Hotel Shenzhen - Fitness RoomRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - RestaurantRoyal Suites and Towers Hotel Shenzhen - Executive Standard SuiteRoyal Suites and Towers Hotel Shenzhen - LobbyRoyal Suites and Towers Hotel Shenzhen - Suite RoomRoyal Suites and Towers Hotel Shenzhen - Suite RoomRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - BathroomRoyal Suites and Towers Hotel Shenzhen - BuffetRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - Suite RoomRoyal Suites and Towers Hotel Shenzhen - Pub/LoungeRoyal Suites and Towers Hotel Shenzhen - LobbyRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - 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SurroundingsRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - ReceptionRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - Guest RoomRoyal Suites and Towers Hotel Shenzhen - BathroomRoyal Suites and Towers Hotel Shenzhen - RestaurantRoyal Suites and Towers Hotel Shenzhen - RestaurantRoyal Suites and Towers Hotel Shenzhen - Guest Room


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