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Recent customer reviews
Families with young children
United States of America,
January 10, 2012
Great hotel and service!
Location is awesome. Staff is excellent!
This is an excellent package for the money spent. The other reviews are pretty accurate in the fantastic location, meals, shows, events, and overall staff friendliness and eagerness to satisfy. One problem - the stadard rooms are lousy! The lower floors are in terrible need of updating especially with TV and lighting. The floors are in very poor condition despite good daily housekeeping. This is terrible marketing since the RS wants to sell timeshares to those that stay in rented rooms. I have friends that have one on the 7th floor and it is very nice, but the rooms on the 2nd floor are all in pretty poor condition as stated above. C'monn RS, pump a little money inot those lower floors and those timeshares will sell themselves...
Prepare to be bombarded on the local strip at night by sales people. The market and club people are pretty aggressive, so you have to wear you 'asshat' to ward them off. If you come out of the Cancun Aero Puerto rental car area, you will already know what I'm talking about.