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Very good 7.6
Based on 155 reviews

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About Rydges Plaza Hotel Cairns


A five-minute walk from the heart of Cairns, Rydges Plaza Hotel Cairns allows guests to quickly and easily get around the city. This business hotel is very close to many landmarks and attractions such as Cairns Convention Center, Reef Casino, Birch Carroll, Coyle Cinemas, Cairns Central Shopping Complex, and Great Barrier Reef pier terminals. With its convenient location, the hotel is also near the Foreshore Promenade where guests can explore an excellent selection of fantastic venues. Rydges Plaza Hotel Cairns features modern decoration and great amenities to ensure a comfortable stay. Guests can enjoy dining in the on-site Lilo Restaurant and Bar which serves perfect and distinctive Australian cuisine. Rydges Plaza Hotel Cairns is an ideal choice for guests who want to travel conveniently.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • valet parking
  • car park
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna

Swimming & soaking

  • outdoor pool

Land sports

  • garden

Food & beverage

  • room service
  • restaurant
  • bar

Cleaning services

  • laundromat
  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • elevator
  • salon
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • printer
  • photocopying
  • fax machine
  • meeting facilities
  • business center

Languages Spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • French
  • German
  • Japanese
  • Spanish
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 15 AUD
Breakfast Charge (when not included in room rate): 19 AUD
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 1. Km
Distance to Airport: 10. Km
Internet Usage Fee: 18 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 10
Number of Restaurants: 1
Number of Rooms : 101
Parking Fee (per day): 10 AUD
Reception Open Until: 12:00 AM
Room Voltage: 100
Time to Airport (Minutes): 15
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Recent customer comments

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Very good

  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.0
  • Location 8.9
  • Room Comfort/Standard 7.6
  • Staff Performance 7.8
  • Value for Money 7.3
  • Food/Dining 6.8

6.8 carleen M.
June 02, 2016
Aged and Average
The apartment looks aged and old. Badly in need of a renovation or modern fresh look. The eftpos would not accept my australian bankwest mastercard bank card for a deposit even though it was in date, had valid funds and I utilised it to pay for the room online. (As well as utilised this card throughout Europe and the U.K. for 3 months without event). The restaurant and bar had 2 functions booked so the facilities were unwelcoming to extra guests who were actually staying in the hotel. Will not be back. $160 a night was an average cost for an average stay.

8.8 loi B.
Papua New Guinea
May 22, 2016
will return

6 Matthew M.
April 01, 2016
Place was untidy Ants crawling through bed and bathroom A/c wasn't working properly Fixtures in bathroom outdated

8 Jennifer N.
March 12, 2016
Great location
The hotel is near the place where we would take the ferry to great barrier reef, it is also near the shops and eating places
We are happy with the choice of the hotel. It is professionally run with clean rooms, bedsheets and towels. It is a comfortable distance to the food and shopping outlets by the sea.

4.3 Ben K.
January 02, 2016
Overpriced and poorly maintained
Location, lilo bar and espresso martinis
Staff were reasonably polite although a little slow. Location was good, not on the esplanade but near town centre. Pool bar and Lilo bar were nice. The room though..... I have stayed in nicer rooms in Eastern Europe and the back alleys of Thailand!! Paint peeling off the roof, stains on the walls, bathroom mouldy, ironing board stained, the list goes on... Not impressed at all....

7.3 Robyn C.
December 20, 2015
Clean and tidy shame about the musty smell
Customer service, cleanliness of room, close to business centre
The hotel condition is average for 4 star, the service is great only the bed was a bit hard. Interesting that this chain does not supply toiletries such as shower cap (for a woman travelling that is a pain!). The mustiness smell was a bit off putting. The aircon fan rattled loudly if you changed the setting above low. The hotel location was great for business. Being on the 9th floor meant it was quiet. Having free wifi was a plus.

8.7 Mary S.
November 20, 2015
nice to stay good location
location, room and price of the room

6 Mark M.
September 11, 2015
Old and damp
Location location location
This hotel is very run down and in dire need of a refurbishment and transformation, room felt musty and damp.

8.3 Di H.
September 09, 2015
Great location, needs update
Location, location, location
Booked a twin room but we were told that there was only one bed in the room upon check in. Luckily they managed to split it up into two beds. The room was a little bit over rated for a delux room in a 4-star hotel. The pool was nice but there was not any showing facility, only one toilet to get changed.

6.3 Marie R.
South Africa
August 26, 2015
Not good for a "Rydges"
Clean of rooms, restaurant staff friendly check out was flexible
check in time was 2pm and my flight landed at 4am that morning. I was a sleep in the main reception since 5am. Staff did not offer any curtesy to me. No one offered me a glass of water, blanket or pillow. I saw people checking out since 6am and no effort was made to help me get a room earlier. No compaction was show even after staff saw how tiered I was. I wanted to leave and go somewhere els but was told I had to give 24h notice. I feel that if you pay good money and don't get any service and you would like to leave they should allow you to do so. The rooms are cleaned well every day but place is very outdated with dirty carpets, outdated bathrooms and dirty ceilings. For the price you pay its a let down. The restaurant was nice and friendly staff. Very hard to get some sleep on a Saturday night as the bar turns into a dance club with a DJ till midnight and lots of loud young people swearing,drinking and hanging around. I had young people stay next to me that was trying to find their room at 2am and was knocking on all the doors on the floor trying to find the right room. When I complained about all the noise staff told me that it's a saterday night and people are out and that I cant expect them to ask that the music be turned down? I was offered earplugs! But customers that are trying to get sleep at a HOTEL are expected to pay??? Check out is 11am but they were kind enough to let me stay till 12.