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About Ryokan Masuya


Conveniently located in Hakone, Ryokan Masuya is a great base from which to explore this vibrant city. From here, it is only a two-minute walk to Sengoku Bus Stop and Sengoku-annaisho Bus Stop. A supermarket and convenience store is just minutes away.

This Japanese inn offers a 100% natural hot spring bath with milky white water, available 24 hours. Experience two hot spring baths which is good for your health and skin diseases and also lowers high blood pressure. For a private bath, reservations can be made at the front desk. Internet access is available in the lobby. Ryokan Masuya is the perfect base from which to enjoy your stay in Hakone.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Fitness & recreation

  • spa

Swimming & soaking

  • hot spring bath

Food & beverage

  • restaurant


  • pets allowed

Guest services

  • luggage storage
  • tours

On-site facilities

  • family room
  • garden
  • elevator
  • smoking area

Languages Spoken

  • Japanese
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Check-in is not possible after 10:00 PM.

Child and extra bed policy
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 1000 JPY
Check-In From: 03:00 PM
Check-In Until: 10:00 PM
Check-Out Until: 10:00 AM
Number of Floors: 2
Number of Rooms : 8
Reception Open Until: 10:00 PM
Room Voltage: 100
Year Hotel Built: 1980
Year Hotel Last Renovated: 2008
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Recent customer comments

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Very good

  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.9
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 8.7
  • Value for Money 8.1
  • Food/Dining 7.6

Gabriel L.
June 26, 2016

Rajveer S.
May 03, 2016
Unique ryokan, great experience for 1st time visitor
Excellent value for money and the room was very spacey and unique. The owner was nice and tried to help us as much as he could with limited English. Onsen was traditional and well kept. The only downside is that it is hard to find with only a small signboard in Japanese on the main road. Arriving at night could be a hassle but with the locals & Google map we found it. nonetheless it was the most unique place we stayed in Japan during our trip. Recommended!

Beth Y.
April 28, 2016
Friendly owner
Friendly and kind owner

Pei C.
April 08, 2016
Value for money ryokan with onsen!
Ryokan Masuya is only a 3 min walk from the bus stop and it was easy to get around Hakone from this area. To get to the accommodation, take bus T for about 45min from Odawara station to Sengoku Annaijo Mae stop. All the stops were announced and showed on the buses and finding the stop to get off was easy. There was a perpetual fuel smell about this place but we gradually got used to the smell during our stay here. The host could not really speak english, but understood all that we asked about during our stay here. We were impressed by the hospitality of the host during our stay here, we had fruits prepared for us everyday and he let us know whenever the onsen bath was available for our private use. We had a great experience with the onsen, exploring the area, as well as the wearing the yukata! I would definitely choose this place again if I have the chance to visit again.

April 01, 2016
A very comfortable hotel.
Breakfast was great, and we slept well at night!

Kieu N.
February 13, 2016
Nice little ryokan in excellent location
This ryokan is just a few steps from the 2 bus stops which have the majority of Hakone buses so it's very convenient. The room is really spacious, clean and warm. The onsen is small but nice. We also love the Japanese style breakfast. The owner was so nice and he even gave us hand warmer pack when we checked out. Wished I had stayed for more than 1 night!

Tsz S.
Hong Kong
January 28, 2016
Terrible! If there is "0" grade, I must click it!
Everything is terrible! The experience at this hostel was terrible. I wasnt expecting a five star hotel services; however, I had expected it, at least, supposed to be an operational hostel. People could hardly imagine when a person arrived in front of the hostel, no one even at there, and no light's even on. At around 21:00, all the light's already off, excepted the light of emergency. I walked around and looked for the operators all over the entire hostel...no one responded and showed up! It's just like a haunting house! Waited there over 30 mins during winter time and snowing evening... I needed to walk to the other hotel at snowing and freezing condition, and asked for help. Fortunately, the nice hotel guy helped me to call the Ryokan Masuya.....to get someone back to the hostel....! Long story short.....It's terrible experience....!

Pui Y.
December 30, 2015
Don't stay during winter time
The room heater not function well. Have toilet with a sink but no hot water.

Mikyla R.
November 20, 2015
Very nice!
Traditional, friendly staff, private onsen
The owner was so lovely. the room was old but that gave it an authentic feel. We would really like to go back.

November 05, 2015
It's awesome place
Food r really good, hotel owner is really nice and sweet, spa place r really good for relax
When the day we earlier arrive there, it was rain, we r really tired, but boss that us check in directly, give us some snack and hot water first, it was sooooo nice and sweet, and that Japanese style room is so warm and nice, and they have Japanese traditional clothes for us!!😁 we sleep for a while than change Japanese traditional clothes to have spa. And next morning it surprise us, it was the best Japanese stly breakfast we've never have before!!! And ofcourse i have to say, there's traffic r really convenient, easy get to everywhere we want to see, lovely and wish i can stay there again!