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Recent customer comments

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based on 728 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.0
  • Location 8.7
  • Room Comfort/Standard 8.4
  • Staff Performance 8.6
  • Value for Money 8.7
  • Food/Dining 7.3

8.3 Wing H.
Hong Kong
August 27, 2015
comfortable and clean backpacker hostel
hostel staffs are polite, helpful and friendly.they provided different choices for the breakfast. location is very convenient.
i chose to stay in 4 bed female dormitory. The room was quite clean. Staffs will give a new towels every day.They also answered patiently my questions. I liked their breakfast because options were Malaysian cuisine. The bad thing is that sometimes other people might walk heavily so I can't sleep very well.

7 Huey S.
August 11, 2015
Affordable and worth staying
1) good water pressure

9.3 Jekaterina S.
August 07, 2015
good for its price
kind and helpful staff
everything was nice and pleasant.

9.7 Wilson C.
July 28, 2015
Value of money

9 Nyoman S.
July 20, 2015
they deliver what you pay for
cleanness, working facilities, good hotel management
I arrived early morning as i used the night train from kualalumpur.. i couldnt checkin yet till 2pm as the room hasnt ready yet.. but, they do allow the luggage to be left that i could explore the city lighter... I checked in in the afternoon for a 6 mix dorm room i booked.. they give me the key to the room and some sort of magnetic coin to open the access doors...the main door and the stair door to the rooms.. The rooms are located in the first floor.. we're not allow to use our shoes from the alley to the rooms.. but it got carpets that seemed to be vaccumed every day..very clean.. they also got a shoes cabinet in the entrance alley so that everyone can put their shoes in orderly manner... they also got air conditioner in the alleys and in the rooms that worked perfectly.. it stayed cool even in the hot penang day... the bed and pillow are quite comfortable, and they cleaned it for was very clean... The shared showers and toilets are also in a good working order... the water burst strongly... In short, i was happy to have stayed there, and wouldn't mind coming back...

5.7 Kesmond T.
July 13, 2015
Just OK if you aren't fussy
Friendly staff who can speak English, Chinese and malay
1. Checked in at 12 midnight and the night staff was nice and I was prop pry given the keys 2. Counter staff were helpful with directions etc. 3. Towel was changed and bed made as promised. However 1. Towel did not smell fresh. 2. Floors were squeaky 3. Toilet did not have hot water all the time. The only time the heater was working, it was only lukewarm. Not that I mind a cold shower but a hot shower was promised in the price. 4. Toilets and room were not terribly clean. 5. Overall PERSONAL opinion: overpriced, therefore I was expecting more. But it is still a decent accomodation if you are not fussy.

7.7 Alex L.
June 29, 2015
Affordable, unique, clean and convenient
unique heritage building, clean, convenient
The hotel is situated in middle of heritage area, with ease of access to restaurants, shops, cultural and art showcase, bicycle rental and touring. However the sound isolation of the hotel is very bad. Especially for room downstairs, you will be able to hear every foot steps on the floor above you.

8 Yang N.
July 02, 2015
Clean nice great location

10 Anggie A.
October 05, 2015

7.7 Tay Y.
June 28, 2015
Good experience
clean, friendly, willing to help
Everything is good and the price is reasonable. Will stay there again if go to Penang.