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Arne W.
Couples
Germany,
April 27, 2012
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welcome to the asian version of Fawlty Towers
worst hotel I've ever been to in all over Asia
2.7
looks quite nice and ok from the outside, a bit older, but that should be ok for 3 stars hotel chain. the guy at the receiption was friendly, but all the rest was far under any experiences. the booked non-smoking superior room was smoker, dirty, non cleaned (and hardly got cleaned during our stay). old interiour is ok, but these were almost damaged, broken or never got cleaned for ages.... from curtain to lamps to the bed. bath room looked like a common use one in any backpackers, no towels, no toilet paper changes, no cleaning - you always had to call several times and wait very long after unfriendly voices from the other end of the line. when finaly the towels came, always old with wholes and partwise unexceptable uncleaned.
same with the service in the restaurant. dirty tables, you always had to find the stuff together on your own from other tables - non of them were fully equipment. finding a clean glas or coffee cup was quite an advanture - and service stuff absolutely no help with that.
"greatest" experience were dark black water out of the sink and shower for one night. next day only cold water, 2nd next day only boiled hot one.... no way for a shower for 30 hours and no excuse or other arranged option to clean yourself up after a long day out.
not allowed to bring any food or beverages inside the hotel, they will charge the brought stuff for hotel prices on top. their prices are completely overpriced for anything i've seen in indonesia. also a note that it is forbidden to steal anything from the interrior, but high prices for the dirty, broken and almost fucked up equipment as an offer to buy it says a lot about the management of this place.
only excepted if you realy love fawlty towers and have a good, dry and sarcastic self humor...
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Rahandi B.
Business travelers
Indonesia,
April 27, 2012
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it's ok but better if the furniture & the cat renew...
Hotel Feature Tip:
Find the best place to eat near hotel
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Mohammad F.
Business travelers
Indonesia,
April 20, 2012
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Location is good but the hotel old
4.7
To be honest, I am not satisfy staying at that hotel, the room very hot due to the aircon not work properly, after we complaint, the staff hotel suggest to move to the other room at the same floor, but the condition still the same. Beside the aircon problem, the towels looks not really clean and all the stuff in the room looks old.
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Feby N.
Couples
Indonesia,
April 9, 2012
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Good Location. Such a shame that it's DIRTY!
Location. Convenient, within walking distance of a shopping centre.
4.7
The Sahid Hotels is one of the Indonesian 'heritage' hotel brands; thus when I booked this hotel for a recent holiday, I was honestly expecting much more just due to its name. Truth be told I was attracted by the price offer given by Agoda--I thought $59++ a night was quite a steal. But lo and behold--the hotel was nothing I expected it to be. I think it has had its days in the 80's, but seriously, you can clearly see that the management is not even attempting to upkeep the premises. The rooms are really, really dirty, the halls are dark and dingy, and not to mention the condition of the bathrooms/toilets--scratched bath tub, dirty toilet bowls, water leak stains... I was extremely taken aback with the condition of the hotel such that to some extent it has spoiled my mood in that long-awaited getaway. Honestly, I've stayed in cheaper hotels in Indonesia which is way better maintained than this one. This hotel is REALLY in need of a total overhaul, interior and exterior; especially since it's really well situated in the heart of the city and within walking distance of Plaza Surabaya. Such a waste of a great potential.
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Eidil Y.
Couples
Indonesia,
March 16, 2012
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The Best location Hotel
The hotel location in the centre of cullinary place
8.7
The hotel is nice and the location is verry nice also. The staff is verry friendly services. they give you what you need, if you forget to bring any pray goods you can ask to the dorman, and they be happy to fill you need. in the evening you can choose all of the cullinary near the hotel, from traditional food until the modern western or japanese food.
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Felix B.
Groups
Indonesia,
March 12, 2012
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sahid surabaya hotel located in the center of the city only 5 minutes walk from the station gubeng, 10 minutes walk from the delta plaza.
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Ming Y.
Families with older children
Taiwan,
January 23, 2012
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Historical hotel with visibly historical decor
the historical value of the hotel, as explained that it has 20 year history and the owner of the hotel is former President Suharto's sibling
5
Honestly, we have lived in Surabaya before, and always passed this hotel and noticed how this hotel has a very good spot and easy to see, and often used as a landmark to guide for road directions. We decided to choose this hotel against another hotel, simply because of its location and stature. However, once we got there, we were quite disappointed. We know that it was quite an old hotel...supposedly with historical value. Like some of the old hotels in Jakarta, they are well taken cared of, remodeling where necessary, and with modern technology where necessary. Sahid Surabaya Hotel has kept everything EXACTLY as it was 20 years ago (it was established in 1990, as was told by receptionist).
Sightseeing/Attractions Tip:
The only advantage to the hotel is that it is quite near to the city center and the attraction venue. The closest attraction is the Submarine museum, which just right across the bridge. Then there is a mall after a few minutes walk called "Surabaya Plaza". The governor's mansion is just right afterwards, and is a good sight for pictures, which also has a statue in a small park on the opposite side. Surabaya's biggest mall, Tanjungan Plaza (called "TP" for the locals), is about 10 minutes walk from the park/governor's office - which you walk past an intersection with a nice fountain in the middle.
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Gitesh G.
Business travelers
India,
January 22, 2012
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Great location but small rooms
4.3
not good value for money for biz people as the internet problem is there wifi connection is very very slow, staff doesnot understand english, secondly you have to call staff people twice or thrice then only your work can be done and that too if he understand the english.
secondly as shown in the hotel impression it is not like that.
cleanliness is not upto the mark as required and you can see the same from the bath towels they provide.
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Slamat S.
Solo travelers
Indonesia,
December 16, 2011
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Zahar A.
Solo travelers
Malaysia,
December 11, 2011
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Fair service
Nothing special to talk about
5.7
Stayed for 2 nights. During breakfast had difficulties to get a seat due to some function going on. Lack of staff and takes a while to get the table cleared. Actually there is no sauna or steam bath available. Guest need to pay to use the potable type sauna which is located in the spa area
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