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Sanctuary Hotel New York

132 West 47th Street, Times Square, New York (NY), United States 10036 (Show on map)

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Area: Times Square Number of Rooms: 111
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
86 reviews

Value for Money
7.7
Location
9.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.6
Food/Dining
7.0
All reviews (86)
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Etienne H. Groups South Africa, July 21, 2014
Great location. Friendly staff.

Location. Staff.
7.3
Rooms good. Breakfast below std. Staff great especially concierges Brendan and Jimmy and recepptionist Lauren. Rooftop staff somewhat unfriendly. Location busy, but central area. Not too noisy
Patrick B. Families with older children Ireland, July 8, 2014
Superb location

staff are very very friendly, 2 mins to 7th ave, free internet ...:)
6.3
Debbie T. Couples United Kingdom, June 26, 2014
Lovely hotel with great staff

Location. Staff. Food.
8.7
We had a great stay at the Sanctuary. Really friendly and welcoming staff - nothing was too much trouble. The room was quite small but had everything you needed for a place to sleep and shower. Nice bathroom area within the room but sperated by a curtain which is fine for a couple. Smmall selection of toiletries which were really nice quality. Bed was really comfy with nice soft pillows. Mini bar and Large TV in room if you needed. Breakfast is buffet and better than expected (based on previous reviews). Plenty of bread, cereals, fresh fruits, some natural yoghurt, pastries and jam, honey, etc. Nice hot coffee to eat in or take away. Both Tender and Haven restaurants were really good. Haven very busy on the roof top but the food was prefect. Tender's menu was interesting and different but really well done. Enjoyed every morsel! Only downside is the 18% service charge they out on everything which makes drinks expensive. I think this should either be reduced to the standard 15% or removed altogether as tipping is enough. Would definitely recommend and would return again.
Wutnipong W. Couples Thailand, June 24, 2014
Best hotel that is 100m of times square

location staffs rooftop
8.3
We do really enjoyed our staying at this hotel. It is very close to the times square where I can walk just 100 meters to the TKTS booth at times square. The room is small since it is city hotel, but very nice decoration. The staffs's service is very good and very polite. Good experience indeed.
Etienne H. Business travelers South Africa, June 17, 2014
An identity crisis - nightclub or hotel?

Great staff, great location
7.7
Great location, fabulous staff, but a very noisy nightclub, with rooftop nightclub visitors cluttering the foyer....
Rene S. Families with young children Indonesia, June 4, 2014
Personable staff - centrally located

Personable staff, centrally located & affordability
9
After the first day, the staff already knew us by name. Their greetings were personable and warm. They would go the extra miles to be helpful to you and your kids. Tips are welcome but that never deterred them from being genuinely helpful. Love the moment we spent there. Thank you the Sanctuary hotel!
Xiaohan L. Families with older children China, May 22, 2014
Good staff~ small room~

Very friendly staff, breakfast was not bad, location was awesome!!
8.7
Overall is good, but the room is pretty small I have to say~
Chinnakorn J. Groups Thailand, May 17, 2014
Small room, ok breakfast but good friendly servic.

Service, friendly staff and free simple breakfast.
6
Our stay in Sanctuary hotel is pleasant. The room was very small. Staff are very friendly and helpful.
Hwee S. Families with young children Singapore, May 5, 2014
Great location

good location, has 2 double beds, great service
6
The hotel is great, very convenient and good location but beds not ery comfortable and does not have a hot water flask or kettle in room for boiling water which is difficult for me as hav a little one with me who needs her formula in the middle of the night.
Anne F. Families with older children United States of America, April 7, 2014
My family loved this boutique hotel

Location, artistic decor, rooftop bar/restaurant
9.3
We stayed 3 nights and couldn't be happier. So close to time square, broadway, subway, etc. and we loved our complimentary breakfasts at the rooftop bar every morning.

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