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Recent customer comments

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Excellent



based on 2331 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.5
  • Location 8.9
  • Room Comfort/Standard 8.6
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 7.2
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SURYA S.
Malaysia
October 18, 2014
fantastic stay
customer service, room service, breakfast
i'm very greatful that i found this hotel. i really have a fantastic and great experience when im staying here.m i will definitely recommend to my friend and will come back again. thank you.

Eunice A.
Singapore
October 12, 2014
Free upgrade!
Proximity to cafes , massages and prompt service!
We got a free upgrade to a better room and the room was nice and spacious! value for money and close to street food (yummy noodles in the morning - who gave us tourists prices (boo)) there's also a super good dessert place nearby open at night. great location and good service! The hotel staff recommended/sold us sleeping bus tickets, however it's a bit more pricey than the ones sold at the bus service counter. and the bus wasn't exactly comfortable compared to the generic ones. would have missed that if we knew what we were getting into.

Heinrich G.
Germany
October 10, 2014
Good Hotel in convenient location
Staff, location, breakfast
I stayed already several times here and as always I was pleased as well this time by the great performance of the staff. They are very friendly, attentive, supportive and with good English skills. The room is clean, well equipped and comfy. The breakfast great and the staff here is very nice as well. The Sanouva hotel is located in district one in walking distance to major tourist attractions, good restaurants and markets. You get a good value for your money, sure I will come again!

Rey L.
Philippines
October 09, 2014
substandard
location and staff

Kate A.
Australia
October 07, 2014
Excellent hotel & location
Location, bed, staff
This hotel is located only 1 street behind the Ben Thanh markets with plenty of restaurants & shopping close by. We had the standard room which was big enough for the two of us for 3 nights and all of our luggage (6 bags!) and the bed was very comfortable. The bathroom was also great with a large enclosed separate shower area. The room and hotel was also very clean, the breakfast included was ok but nothing special. We would stay here again. One thing to note was they charge 10% VAT on top of anything you eat in the minibar, we were travelling for 5 weeks and stayed at many hotels and none charged 10% on top for a packet of chips!

Iris H.
United States
October 05, 2014
convenient and clean
location, clean, convenient
OK, convenient to local market, convenience store and restaurants. Small and clean

Lisa A.
United States
October 04, 2014
Great and convenient
Breakfast, cleanliness , location
Very good

Suzanne H.
New Zealand
October 02, 2014
Solo traveller
The location TV had English channels
The room for the price was ok. the staff English was very poor. Not very friendly at all.

amy W.
United States
October 01, 2014
Great value and perfect location!
Location. Value. Service.
Stayed in the deluxe room with the window. Was very nice and would stay again. Great value for money! Best location!

Cathy W.
Australia
September 26, 2014
Sanouva Hotel
Smoking room with window that opens, next door to ICC Beauty - good foot massage, bed clean and comfortable
Wasn't a bad place to stay, but nothing to rave over. Food order took a long time