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Santa Grand Hotel Chinatown

20 Trengganu Street #03-01 (near to Smith Street/ Temple Street), Chinatown, Singapore 058479 (Show on map)

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Area: Chinatown
Free Wi-Fi

Recent customer reviews

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Pleasant

6.9

from 1801 reviews

Value for Money
6.6
Location
8.7
Staff Performance
6.7
Hotel Condition/Cleanliness
6.7
Room Comfort/Standard
7.0
Food/Dining
5.8
All reviews (1801)
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Pamela T. Couples Malaysia, July 24, 2015
Good Service but Short on Manpower

Service & Location
6.7
The location was wonderfully in the center of chinatown. Easy to get a cab, and lots of good food around. Room wise, cleanliness is slightly below fair, and the staff is severely short handed (1 lady running the whole hotel, which due to a system failure, she needed to attend to the people who wants to enter their room personally because the keycard failed, she has to be at the reception to check in new customers, and also attend to other customers who has problems in their rooms) Her service is awesome, because she managed to get a maintenance guy to fix our hot water problem at night, but due to poor manpower, she could only do so much in a limited time. Otherwise, I would suggest Santa Grand to maybe hire more workers to help with their problem of management and cleanliness.
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Cheong L. Couples Malaysia, July 12, 2015
Afternoon shift housekeeper

Location, location & location
4.3
The stay is not so comfortable as there are some tiny ants running around on the bed and table. The afternoon shift housekeeper attitude is terrible as he practically 'ramp' his fully loaded dirty linens cart into us as we were coming out from the lift. His collages tried to stop him and instead of apologizing he shouted at us claiming he cannot see us.
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Linh P. Solo travelers Vietnam, July 12, 2015
A comfortable hotel

location, price, interior
8
I have a very good time, we are happy for what I paid. Thank you.
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Ronald H. Couples United Kingdom, July 7, 2015
Holiday

People were friendly and Helpful. Location was ok.
7.7
We only used the hotel for sleeping. The room was cramped. A/C was good. Staff were good and helpful. For the rest of the time we was out and about.
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Kiat S. Solo travelers Malaysia, May 26, 2015
No Le Meridien but you get wat you oay for

Location
6.3
Dingy, rather stinky hotel but guess you cant expect much with the price. The walls are really thin you can hear everything. Water heater doesnt work. About 200m from the MRT but good luck finding the place first time around through the maze of souvenir shops
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Sorapong T. Solo travelers Thailand, May 22, 2015
Nice location, near MRT

Location very near MRT, easy to find food.
5.7
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Le T. Business travelers Vietnam, May 11, 2015
ok

localtion , normal price and quitely
7
that hotel it's ok for stay in Sg
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Ong V. Couples Malaysia, May 8, 2015
Room small.uncomfortable smile,bad Elevator

location . Staff .
5.7
In good location. uncomfortable smell . feel not safe with the wooden floor.
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Yee F. Families with young children Malaysia, May 2, 2015
Why should I choose this hotel?

Good family room, dedicated staff at reception, strategic location
8.7
It is comfortable, calue for money, stategoc location for tourist and very convenient.
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Uk L. Business travelers South Korea, April 25, 2015
small old inn

very small very old very good place in chinatown
6.7
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Customer Reviews - Santa Grand Hotel Chinatown, Singapore

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