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Santa Grand Hotel Lai Chun Yuen

25 Trengganu Street (near to Temple/Smith Street), Chinatown, Singapore 058476 (Show on map)

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Area: Chinatown Number of Rooms: 80
Free Wi-Fi

Recent customer reviews

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Good

7.1

based on
3687 reviews

Value for Money
6.9
Location
8.7
Staff Performance
6.9
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.0
Food/Dining
6.0
All reviews (3687)
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Biresh V. Solo travelers Malaysia, September 22, 2014
Bed and Shower

Bed and shower only
5.7
I stayed over for 1 night during the F1 weekend. The price for me, after converting to Malaysian Ringgit was obviously expensive but when you compare with surrounding hotels during that weekend it was definitely good. Whilst they do not have any restaurants here, it is fine as they are surrounded with restos in the area and the chinatown food street is right outside their front door. Only problem I have with this is that they do not allow people to use the public toilet on their ground floor as it's locked. My friend and I were having dinner and drinks at the food street outside and my friend needed to use the toilet and they said no, so my friend had to go to my room to relieve herself. I don't understand why the hotel won't allow it when it is a normal thing with every other hotel, they always have a toilet for the general public. Even budget hotels like the Tune Hotels allow it, yet this hotel which boasts its proximity to the food street won't allow anyone including me, a guest to use it. Quite lame. I guess when The Govt would not fix public toilets at at a place they call food street, can't expect much from their hotels. Go here only if it's really cheap, don't pay any more than you have to. It's good for solo traveller who just needs a bed and a shower, nothing more than that. If you expect more, look elsewhere.
Rini H. Business travelers Indonesia, September 21, 2014
Great Location

Location, Food around Hotel, Value for Money
9
When I enter the hotel, the lobby was so comfort, even though the outside was so noisy. Unfortunately the room was not because I can hear any sound from the next door. It was enough to make you wake up in the middle of night. The good things about my room is the cleanliness and big enough for one person. The staff was friendly and helpful. The best point for staying at this hotel is the location. It was so near with MRT Chinatown Station, just 5 minutes walk. Around the hotel you can find so many foods and souvenirs because it was the food and shopping area.
Joshua T. Solo travelers Australia, September 21, 2014
Good for what you pay

Location, wifi, aircon
7.7
Weisong T. Couples Singapore, September 21, 2014
good location but poor customer service

i can only think of location as the best thing
4.7
The customer service was certainly lousy. requested early check-in couple of days ago but was told can't confirmed till the day itself. on the day itself reached hotel at 12 noon request for early check-in . was told previous guest just check out. 1 of the staff got the cleaning team to clean the room but we were still told have to check in by 2pm. this is riddiculous as the staffs are arguing whether we can check-in early right in front of us.
Chat T. Solo travelers Thailand, September 20, 2014
easy to find.near MRT

Chinese design.good location for transportation and food.
8.3
sigle room is compact but it 's ok.
Brian P. Couples Australia, September 20, 2014
Living in a dogbox

Location and that is about it
3.3
If you enjoy living in an 2.5 metre square room with no refrigerator this is the place for you. Otherwise give it a big miss.
Brian K. Solo travelers Australia, September 20, 2014
No safe box in statndard room. Lighting was poor.

Lounge area.
8.3
I am a repeat customer. I can understand it is a budget hotel. There was no safe box and the lighting was poor. A shelving was placed over the mirror which impede proper lighting. Toilet seat was right up against the wall.
Joyce W. Couples Singapore, September 20, 2014
Very simple and plain, was expecting more

Nice location, good food around,,
6
I was expecting more actually. it was slightly below expectations.
Wai S. Business travelers Singapore, September 19, 2014
i like it very much

good location, good food around the area, easy to move around.
9.3
good.
Anson A. Business travelers Malaysia, September 19, 2014
bad customers services
5.7
I wont go back to this hotel anymore.bad service.i already ask for late check out somemore call to disturb and ask me what time wanna check out.unfortunately i overslept till 1.30pm...the staff come to my room and talk very rude and load... I can pay for pernailty.in the end i pay for the overtime but still need to see the Face My company pay me here for businesses and see the angry face.

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Customer Reviews - Santa Grand Hotel Lai Chun Yuen, Singapore

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