Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good

based on 4359 reviews
  • Cleanliness 7.3
  • Facilities 6.6
  • Location 8.7
  • Room Comfort/Standard 6.9
  • Service 7.0
  • Value for money 6.9
  • Food/Dining 6.0

chew S.
May 31, 2015
so far so good
so far so good

Henny S.
May 30, 2015
Overpriced, Poor room design, Beautiful building
staff, building, location
3 night stay. 1st room was tiny with the bed in an alcove-cute. Only place for luggage was over bed & to drop on floor. Small bath had no dividing wall & water from shower splashed over everything. Did not drain properly & water puddled & ran over entire floor. They moved us to a second room which was a lttle larger with a little better layout. Unfortunately, the shower situation was worse than the other room- shower a few inches to side of sink & toilet 1/2 meter from where showerer stood. Water over everything and drainage very poor- puddles all about. Beautiful exterior, lobby, landings. Artsy rooms that lack the basics of habital design. We consider this to be a very overpriced hotel.

Wing Y.
United Kingdom
May 25, 2015
Stay in Singapore
The location of the hotel is great. The room is clean, and the staff is quite helpful.

Alex C.
May 25, 2015
Terrible service- rude and unhelpful
Location, lobby
Pretty terrible stay, rooms were dirty, from early on ( 5am onwards) the noise of the street market makes sleeping impossible- metal roller shutters being lowered, shouting, tables being set up and so on. When we asked if they were able to move us the front desk man was very rude and said "it happens every day and is an external factor we can't control, it makes many guests unhappy but what can I do". He was unwilling to move us and said you will have to talk to manager tomorrow. Access to the hotel is hard as there are stairs and no assistance was give on arrival or departure with our bags. We had a room with a double bed and naturally, 2 pillows- we asked for two more ( so We could have two each- were told they only had one spare- that's a first for us!!! It's a hotel in an excellent location in a very cool quirky building but the service and Cleanliness is terrible......

Philippe L.
May 23, 2015
Nice place in China Town
Very small rooms without windows but good price for its location.

Hector P.
May 22, 2015
Value for money
good location, value for money, and a very RED hotel ambiance
The single room was small as advertised. But the room and hotel facilities are adequate. Check in and out services were quick and hassle-free. The location is great for local dining, with lots of options right outside the hotel. Will come back, and recommend!

Nessan V.
May 19, 2015
it was ok
The best three things about this hotel were the helpful staff, clean rooms, and it's near the train station.
Santa Grand Hotel Lai Chun Yuen is convenient for solo travelers. It was less than 5 minutes walk to the train station. However, I had a hard time finding the hotel when i got to the streets. Whenever you feel hungry, there are lots of food stalls around. If you also want to buy souvenirs, just walk near the train station, and you can go shop around. The room was clean. The staff were polite and accommodating. The toilet was too small though. Overall, my stay was okay.

Ziyue W.
May 17, 2015
Nice hotel with an outstanding location
It's just a few minutes' walk from the Chinatown MRT station and near to the Chinatown food center.
Although the decoration in the hotel is a bit weird ( it has red walls OMG), which makes me feel a little uncomfortable, my stay in the hotel is great in general.

Teh T.
May 17, 2015
Santa Grand Hotel Lai Chun Yuan
Nice Lobby

Benjamin L.
May 16, 2015
lai chin yuan
nothing nothing and nothing
Normal lo