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Very good 7.1
Based on 4308 reviews

Recent customer comments

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Very good

based on 4308 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.6
  • Location 8.7
  • Room Comfort/Standard 6.9
  • Service 7.0
  • Value for Money 6.9
  • Food/Dining 6.0

December 09, 2014
not comfortable no mirrors for dressing .
nothing to say but its location is good.

ardhian S.
December 08, 2014
the rooms was to small
good location, quite clean
the place have a good location. quite near to MRT. but the room is really small. i could find a better place with that kind of price

Alexandre L.
December 06, 2014
Price goes along the overall hotel value
Localtion, free wifi, cheap
This is a cheap hotel for sure with free wifi. During my stay there was some maintenance ongoing and the painting over my bed had 1 screw failing. To avid to get the painting on my face, I unhooked it and notified the staff. The next day, I stay at the hotel the morning with the "Do not disturb" sign on my door then left for meetings at 12.15pm after putting "Please clean my room" on my door. When I came back in the evening the sign was still there and, of course, my room was not done; at the reception, they said that the cleaning lady would only check once the sign on the door (???) and gave me the feeling that I was disturbing their chit-chat (???). Very noisy room as the glass doesn't cover the whole window space and you hear everything happening on the street (cars, people,...). Room is ok but basic.

Hong Kong
December 06, 2014
Tiny room, but very close to MRT
1. Close to MRT. 2. Close to Chinatown Food court. 3. private room
It's under refurbishment, some smell inside... The bathroom is very small, water leak to the room... But in general, it's nice that the room and bed quite clean, and new toothbrush , bottled water will be provided everyday

loke F.
December 04, 2014
Great hotel in the heart of Chinatown
location, location and location....
The location of the hotel is superb. Close to everything i want.

Li T.
December 04, 2014
regret booking this hotel
very bad experience staying in this hotel. after i off the aircon, room is still freezing cold. very bad sound insulation, early morning got woke up because next door is bathing.

Pim P.
December 02, 2014
Feedback on the Santa Grand Hotel Lai Chun Yuen
Great location, clean and value for money
I was a bit disappointed by the porter service staff and one of the receptionist during my check in at 10am on 29 Dec 2014. I already put on request that i will arrive early and already reserved one room for my mum as she is old and not convenient to climb the stair. To my great astonishment, I was asked to wait till 2pm as my room was not ready and the special room that I reserved was assigned to other people. The way this male receptionist served me and responded to my queries left much to be desired. Worst scenario happened when I asked the porter who is a bit old as well if there is any escalator to go down and exit to this hotel, he answered in a very reluctant manner. When I asked him if he could assist my mum to walk down the escalator by showing us how to use the machine, he told me that by the time we switched on the machine, my mum could have walked down the stairs! i found him very rude and unfriendly. I said this hotel is not very handicapped and old folks friendly, as there are those stupid stairs to come in or go out the hotel. He asked me to feedback to the hotel management but he doubted they will do anything since this is a heritage hotel! He told me in a rude tone. Now, I wanna know, if this is really a heritage building, why there is an escalator all the way up to the hotel room but not from the entrance to the receptionist? In my booking, I asked for a old folk friendly room why the receptionist didnt give me a room in the other branch opposite this hotel which is more old folk friendly? The receptionist told me that all the single rooms in the Santa Grand Chinatown were fully booked and full stop. .

Daniel T.
December 01, 2014
Oriental hotel
comfortable, great food nearby, nostalgic
very comfortable , just walking distamce to market with great food. hotel is very nostalgic style

Julian S.
United Kingdom
December 01, 2014
Santa Grand Hotel Lai Chun Yuen
cheap, location, clean
As a frequent visitor to Singapore, I have stayed at this hotel many times. The rooms are small (no, tiny in fact) but location is good, staff efficient, the hotel clean, and the price is very reasonable for Singapore. You soon get used to showering whilst sitting on the toilet :) Being in the middle of Chinatown, its not quiet at the best of times. I don't appreciate finding out about this when checking in, rather than when booking. They said the banging would stop at 5pm, but the noise went on till after 6 on the day I check in. Somehow the noise from the traders outside - the sounds of everyday life. And of course, if arriving from far away climes you might actually want to get some sleep during the be warned! I will go back again.

Tarto T.
November 30, 2014
staff, staff, staff