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Zhang N.
Couples
China,
August 12, 2013
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Lousy stay with alot of moisquitoes
Good view of Fanxipan, quite surrounding, affordable
4.7
The hotel staff are friendly, offered us an bathroom to shower before check in and after check out. This is really nice but the hotel facilities sucks.
We booked delux room with mountain view but we were checked into a shared balcony room at level 2. The window is at the balcony so we cant possible open up the window as it is not safe while we slept. There is no other mode of air circulation other than the tiny standing fan. The room was very warm and stuffy. One more thing, alot of moiquitoes in the room. I had 20 bites just on one hand. It's totally a nightmare. When we feedbacked to the hotel the next morning, the staff sprayed the room with pesticide. It is even worse as the room just rid of pesticide. We had no choice but have to leave the window half opened.
Also, there is some digging at the hotel front yard, in front of the lobby. It is very muddy and very inconvenient for us to walk. The digging starts at 7am. We were woke up by the digging sound. Worse hotel stay experience ever. Never come back here again.
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Yukihiro S.
Solo travelers
Japan,
August 11, 2013
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good value for money, clean
clean, good value for money, nice view from room
6.7
Room was very clean and I enjoyed nice view from my room with big balcony. Walking distance to the market where you can enjoy some local stuff. Hotel staff were very friendly. Hotel was good value for money. When we arrived at Lao Cai station we were picked up by the hotel bus and we were offered breakfast at the hotel before we checked in around 11am. It was very nice experience.
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Miguel A.
Couples
Spain,
August 10, 2013
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confortable and relaxing
friendly staff, comfortable bed, central location
9
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Long V.
Couples
Vietnam,
July 30, 2013
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Very nice staff
clean, close to central, nice design
8.3
comfortable, i like to stay here, next trip i still choose this hotel.
very near to the market.
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Wilasinee S.
Groups
Thailand,
July 24, 2013
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nice view, fast internet, good service
nice view, fast internet, good service
9.3
nice view, fast internet, good service, good bed, very clean
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Jenny H.
Couples
Australia,
July 15, 2013
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Value for money. Friendly staff
Staff, location, relaxing
7.7
Good location, helpful friendly staff, definitely not top of the range accommodation but great value for money. Recommended.
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Nick M.
Couples
Australia,
July 10, 2013
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3 days exploring the scenery and culture of the Sa
Vey helpful staff, awesome view and very helpful staff
8.7
The whole of Sapa is eccentric and quirky. If you are expecting the Hilton, stay at home. The windows are wonky and the plumbing is eccentric in every building, and the Sapa Exen is no exception. However it had a warm, friendly family atmosphere, good WIFI and an awesome view of the mountains. The manager and staf were extremely keen to please and showed a genuine eagerness to improve the service they provided. They arranged for their driver to drop us off in a bar in Lao Cai whilst they sorted our tickets for us. Wen we went to the station later we realised what a HUGE favour they had done us as there was a teeming mass of people and a huge scrum at the ticket office. We were extremely grateful for this service. The hotel isn't the Hilton, but it is honest and friendly and the room we had ....one of the more expensive was good value for money.
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Sineenart C.
Groups
Thailand,
June 30, 2013
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good to stay here we are group of 4 pax all OK
7.7
Comfortable all of service that offered.
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Brian W.
Couples
Ireland,
June 24, 2013
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relaxing wonderful scenery
10
Very nice hotel very attentive staff bery clean great toirs organised
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Ng M.
Groups
Singapore,
June 22, 2013
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FANTASTIC! I will go again!
Very helpful staff with very beautiful mountainous view. Walk-able distance from bus station
10
The manager who assisted us were very helpful in our requests. He also helped in various areas where communication was a barrier although it was not within what he needed to do. The stay was made very much more pleasant with the service and cheerfulness of the staffs. I will definitely stay in the same hotel should I return to Sapa again for travel.
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