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Sapporo Grand Hotel

4 Nishi, Kita-Ichi-Jo Chuo-Ku, Sapporo Station, Sapporo, Japan 060-0001

Recent customer reviews

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Excellent

8.4

based on
875 reviews

502 reviews in English

Value for Money
8.2
Location
9.0
Staff Performance
8.8
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.5
All reviews (875)
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Melissa P. Families with young children Hong Kong, February 10, 2016
good hotel in a convenient location

location, breakfast buffet, clean hotel
8.3
I would have expected a 5 start hotel to have a pool or an onsen. There was also only 1 english speaking concierge so a rather long wait to just get a query answered as the rest of the staff did not speak good enough english. Hotel is old but kept up in good condition. Rooms a bit on a small side. Central location and convenient underway access.
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Dussadi S. Couples Thailand, February 7, 2016
Good location

location staff quality
8.3
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Yu H. Couples Singapore, February 6, 2016
Enjoyable stay

Staff were really prompt and helpful. Most of the staff can speak English which is definitely a bonus. Directly linked to the underground walkway.
8.3
Personally I like the location. In between the Sapporo and Odori subway stations, it was within walking distance to most of the tourist sites. Being directly linked to the underground walkway was great since you have the option to stay out of the freezing cold. Staff were very prompt and came forward to offer their assistance.
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Dennis R. Couples Australia, January 27, 2016
3 NIGHT WINTER STOPOVER SAPPORO

Location, Spacious room, comfortable bed
8.3
We had an enjoyable stay and interesting days due to the central location of the hotel. Although food and dining was not available as part of the stay, there were many options in the nearby vicinity. The lack of a hotel Onsan was a notable omission from the facilities which makes 5 star an overrate for a hotel in Japan.
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Siu C. Couples United Kingdom, January 18, 2016
Everything was good, but the room

Locaiton, service, price
8.3
Pleasant overall, staff was great, location was convenient enough, room however, was not as pleasant as they appeared in photos. The hotel felt old, but kept in decent condition. Has a certain Japnese-western charm to it. All in all, worth a short stay.
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Andrew Y. Couples Hong Kong, January 17, 2016
great lobby, helpful staffs but a bit old in room

helpful, location, good breakfast
7.3
near to Metro Sapporo and JR. Staffs are very helpful. Breakfast good. Room to small and a little bit old for a 5 star hotel
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Cerine L. Couples United Kingdom, January 17, 2016
Location, location, location

location, cleanliness, value for money
8
Comfortable bed, clean rooms, hotel is connected to major malls at sapporo station via underground pedestrian subway.
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Stefanus A. Groups Australia, January 9, 2016
Great hotel

the hotel staff were all very helpful. The hotel was near the station and shopping centresd
9.3
Apart from the room only big enough for 1 suitcase, our stay was pleasant
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Lek E. Families with older children Singapore, January 4, 2016
No real complaints

Staff were very attentive and responsive; rooms were generally spacious; and location was convenient.
8
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Gilbert C. Couples Singapore, January 1, 2016
1 night new year eve stay.

Breakfast, very nice staff and location
7
The hotel lobby area is really very grand and have the look of a 5 star hotel. Location is also excellent and well connected by the underground passageway network. However the room are totally worn out and old. Rooms really need a overhaul. Breakfast is excellent with 3 different restaurants to choose from.
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