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Sarrosa International Hotel and Residential Suites

Cabahug Street, Ayala Access Road, Kasambagan, Cebu City, Cebu, Philippines 6000 (Show on map)

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Area: Cebu City Number of Rooms: 299
Free Wi-Fi

Recent customer reviews

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Good

7.2

based on
540 reviews

Value for Money
7.5
Location
7.4
Staff Performance
7.4
Hotel Condition/Cleanliness
7.0
Room Comfort/Standard
7.1
Food/Dining
6.6
All reviews (540)
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Cynthia A. Families with young children Philippines, September 26, 2014
Will go back

Food.... Staff... Location
8.3
We contacted hotel for early check in. We arrived around 5am, and gave to wait 1 hour at lobby because early check in starts at 6am (w/surcharge).. My 5 year old was a bit restless due to long flight. I asked the staff if they can consider one hour because I have a kid with me, but staff said NO. So, we waited up to the last minute. When we are about to check in, staff said we have no reservation from agoda, showed them the confirmation page. The good thing is, staff is very supportive in sorting out my booking problem with agoda. In fairness to agoda, customer service also handled my issue very well. We ordered food from restaurant, I think it's reasonably priced and taste good as well. We got a room in the new wing.. I specifically asked for a room with a view because I want to take photos for my blog, but they gave me a room with a view of a very dirty terrace. Room is generally clean, but there is a distinct smell when you flush the toilet or turn on the faucet or shower.
Guido R. Couples Italy, September 26, 2014
staying at Serrosa Hotel

Room comfortable and clean.
5.3
The place is far from amenities, landmarks and beaches. The Staff at Reception were not able to indicate the local major attractions and even beaches. A place to forget...
Martin T. Solo travelers Ireland, September 15, 2014
Sarrosa International Hotel and Residential Suites
4
This customer has only rated this hotel and has not submitted any comments.
Michael M. Couples Philippines, September 13, 2014
Money's Worth

location, price, friendly staff
7
twas pleasant stay
Rosemarie S. Families with older children Philippines, September 8, 2014
Nice hotel

Room, location and staff
8
Nice location and attentive staff. But some facilities are not available. We just made some picture taking inside the hotel for souvenir.
Imad G. Solo travelers Sweden, September 5, 2014
Friendly Staff, Accessibility, Value For Money...

Overall It Was Good. I The Place Seemed A Bit Old Though But It Was Maintained Well...
6.7
Friendly Attentive And Helpful Staff. Nice Indoor Pool. Convenient Location, Close To Malls And Spa...
Aimee A. Solo travelers Philippines, August 31, 2014
Good

Food, food, food
6.3
Wayne R. Couples Australia, August 21, 2014
Disappointed with wifi ; room comfortable

Convenient to malls
6.3
Having stayed 2 times previously I was disappointed this time .The wifi was appallingly inadequate such that I had to sit in the hall to access internet ..several other guests also did the same ..The room was satisfactory otherwise ...most disappointed on checkout that I was charged for water as the free water provided apparently is only for the first night and they charged 60 p per bottle ...I decided to change hotels when I could not perform basic internet connections
Sargunan A. Groups Malaysia, August 19, 2014
Nice place for holiday stay

clean, comfort, hospitality
10
Enjoying...
Virginia M. Families with young children Japan, August 16, 2014
Good

Nice hotel, staff are very kind
10
Satisfied

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Customer Reviews - Sarrosa International Hotel and Residential Suites, Cebu

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