Guests under the age of 18 years must be accompanied by a guardian.
The reception hours are as below:
Monday – Friday: 8.30am - 5.30pm
Saturday: 8.30am - 3.00pm
Sunday and Public Holidays: 8.30am- 1.00pm
Late Arrival Arrangements are made if you are arriving after reception. Please contact the property directly at least 1 day prior to arrival if you expect to arrive outside of reception hours for instructions on how to collect the key. Code to the key safe near reception will be emailed to the guests indicating arrival after hours on their reservation. For unreturned keys or lost keys there is a replacement charge, this charge covers the key / swipe and postage.
Cot hire is available on request at additional cost. Unfortunately the hotel does not provide high chairs.
A surcharge of 1.5% to 4% applies when using a credit card. Please contact the property for further details.
A credit card security deposit of 150 AUD is required upon check-in for charges or damages during the stay and will be refunded upon departure.
Guests are required to sign a short agreement upon check-in.
Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
The name of the guest checking in must match the reservation.
Children and extra beds:
Guests over 12 years old are considered as adults.
Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.