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Recent customer comments

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Good



based on 292 reviews
  • Hotel Condition/Cleanliness 6.4
  • Facilities 3.0
  • Location 9.1
  • Room Comfort/Standard 6.7
  • Staff Performance 6.2
  • Value for Money 6.2
  • Food/Dining 6.4

7.3 Calida N.
Australia
February 20, 2015
Great location
Location, rooftop bar, breafast
Really good. The food and service were amazing. The room was smaller than I expected but it was clean and had everything I needed.

6.3 suhas B.
India
February 10, 2015
location matters
location, economic and pleasant atmosphere really kicks up this place

8.3 Ancy V.
United Kingdom
November 01, 2015
SHORT STAY WITH DAD
THE LOCATION WAS GREAT, WALKING DISTANCE TO TAJ ETC, NICE FOOD IN THE EVENING AND SURPRISING TERRACE TOO.
BEST ROOMS AND VIEWS, NICE SPACIOUS ROOMS. FOOD SERVICE AVAILABLE IN THE EVENING.IF YOU RESPECT THE HOTEL STAFF, THEY GIVE IT BACK. PATIENCE, THIS IS INDIA, NOT THE USA OR UK. A VERY ENJOYABLE EXPERIENCE.

4.3 RISHICHAND B.
South Africa
January 12, 2015
Desperate need for revamp
good location, near shopping area
Poor- stayed there for the time- will not go back. Hotel needs a revamp. Rooms are in a pathetic condition. Reception tried to cover up for room not being ready on time. Overbooked and crowded during breakfast.

5 Simon P.
United Kingdom
December 12, 2014
Give this place a miss!
Location
Generally pretty poor. On arrival the internet connection did not work and no one was able to help me - in the end I fixed it after one hour, but I'm an IT professional! The fridge never worked. The safe in the room didn't work either. The water in the shower stopped completely for 24 hours. The breakfast is really poor, with instant coffee! Some of the receptionists are very unhelpful, although one was good. The roof-top restaurant has a fantastic location, but the food is poor and very expensive for what it is. It's trying to be a "place to be seen", but it just doesn't work.

6 VIPUL M.
India
December 20, 2014
Excellent Location, Everything else Average
Location, Friendly Staff and Rooftop Restaurant
The hotel's location is the best thing about it, walking distance to shopping areas and tourist attractions like Gateway of India, Taj Mahal Hotel, Leopold Cafe, Colaba Causeway. Room comfort is very average and all rooms are very averagely maintained. Wi-fi speed is decent. Hotel Housekeeping staff is friendly but hotel reservations staff is not very helpful. I had sent in an enquiry via email to which I did not get a response. The breakfast is very average but a decent start to your day. Special mention to Lady Evelyn who was very friendly and caring to your needs as a guest. Overall, does not offer value for money given very limited facilities are offered.

6 VIPUL M.
India
December 20, 2014
Excellent Location, Everything else Average
Location, Friendly Staff and Rooftop Restaurant
The hotel's location is the best thing about it, walking distance to shopping areas and tourist attractions like Gateway of India, Taj Mahal Hotel, Leopold Cafe, Colaba Causeway. Room comfort is very average and all rooms are very averagely maintained. Wi-fi speed is decent. Hotel Housekeeping staff is friendly but hotel reservations staff is not very helpful. I had sent in an enquiry via email to which I did not get a response. The breakfast is very average but a decent start to your day. Special mention to Lady Evelyn who was very friendly and caring to your needs as a guest. Overall, does not offer value for money given very limited facilities are offered.

4.7 Shanthini V.
India
November 22, 2014
Great location but average hotel
Location, proximity to sea, proximity to the gateway of India
Stay was not as expected. Wonderful location but could be better maintained. Very spartan rooms, limited breakfast.

8 Rebecca T.
New Zealand
April 12, 2015
Great location in Mumbai
Comfortable Bed, Air con, tv
The Sea Palace was ok to stay at, but seems pricey for an average experience. Breakfast included was pretty good. Mumbai in general was more expensive than the rest of India, and we had booked Sea Palace especially because of the roof top bar, what we didn't know was that we were in Mumbai at election time and Mumbai operates dry days, no joy at the bar. Also be careful we got advice from the staff, several different staff that a taxi to the airport would be 1 hour, it may well be one hour so long as you are not travelling at peak traffic.

7.3 Preeti D.
India
May 06, 2015
Not what was shown
it's proximity with Gateway of India
We were not given the rooms that we booked. Rooms had twin beds instead of double bed which caused inconvenience