arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 1883 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1883 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 7.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 7.6

Mohammed A.
Oman
July 24, 2015
Satisfactory
Spacious clean and friendly
It was amazing we enjoyed it a lot

Lap L.
Malaysia
July 24, 2015
Recommended instead of the busy patong hotels
Location, concept
Everything is great besides staff command of English is poor.

ANNE F.
Singapore
July 22, 2015
SUPERB
STAFF, ROOMS, CLEANLINESS
AWESOME

Emmanuel P.
France
July 21, 2015
Excellent hotel
The room with sauna on the balcony was amazing. Spacious, very clean, excellent service. We will most probably go again

Wing C.
Hong Kong
July 19, 2015
Room situation is below average
Swimming pools and food quality
The room is below average, I was surprised the room has no slippers provided and when I called room service, they first asked me my too number and then said slippers were out of stock!?! Windows were dirty with lots of stains and the toilet just somehow smelled bad. The light bulb in front of our room in the hallway keeps blinking for 2 days and no one replaced it. Bathroom looked quite old and needed some renovation. Food quality and choices were great though, up to standard as "Centara Grand" but room quality to me is just a 2-3 star hotel to me.

ari P.
Finland
July 19, 2015
More like a 4 star
gym...breakfast...sauna

usa P.
Thailand
July 09, 2015
Everything is very nice
Price. Service, location

KHOON Y.
Malaysia
July 08, 2015
good location,big room big balcony,
good location,big room big balcony,the only thing we dont like is check in and check out very slow,we wait 1hour+ for only doing the check in hotel room.the breakfast is very nice

yomi W.
Hong Kong
July 08, 2015
You need to consider again
Staff is not helpful, breakfast is good, room condition is not good
1) As we have a big group of people and checked in around 12pm, since not all the rooms are ready and we would like to put all the luggage in to those ready room but when we come back from town, all our luggage are missing, we ask reception, they said all luggage are already delivered but it doesn’t. We need 15 minutes to find them. We wonder why they ask us to mark all luggage to send to which room at the very beginning if they are not going to follow. 2) Deluxe Jacuzzi, the Jacuzzi only with cold water, no hot water. The water inside the Jacuzzi looks very dirty and cannot change the waters. Also soap is not allowed to use in Jacuzzi. 3) Deluxe Jacuzzi is without bath tub, when we ask why but the staff told us that we need to mark special request while booking but when we ask if we can change now and they said actually they don't have Jacuzzi with bathtub so why blame me not mark on the special request? 4) My uncle's room all Chairs are broken, be careful if you have elderly and children. 5) Ants are everywhere in the room, and they don't have other room to change. 6) No slippers in the room 7) Odd smell and stuck in toilet. 8) Since our flight is very late and we would like to extend 1 room and we pay for 1night for rest for elderly if they are tired and we will check out the same night at 11pm. They reject us as only 2 people are allowed in 1 room but we are not staying or sleeping the whole night and we will leave at 11pm. I am not sure if we are asking too much but I don't feel comfortable at all.

David G.
Canada
July 06, 2015
Good hotel, close to patong
Nice Jacuzzis, good food, quiet and peaceful location