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Excellent 8.1
Based on 1883 reviews

Recent customer comments

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based on 1883 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 7.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 7.6

Sugiarto S.
March 03, 2014
not keen of this promotion room
nice private resort
all almost goin perfect but when we got in our room at the first time and we check all rooms, we found that how the house keeping done things were terible at the bathroom, we found used bottle caps on the floor, lot of fallen hairs around the sewer, dirty seat closet (there was a yellow stain in the closet, like as public toilet) for the jacuzzi, kinda shock the jacuzzi got no hot/warm water at all, the jacuzzi was positioned on the balcony which make it an outdoor jacuzzi. but, beware all the mosquitoes the separation door was jammed, we called the housekeeping, and when they came, they said that this problem will be fixed by the maintenance. she said that it will come around 30 minutes, we wait, and wait and wait. no one come! so tomorrow night, i called the housekeeping, which the manager took the call, and i explain everything, then the maintenance showed up and fixed it, they needed to bam bam the door. took the whole door out, and put it back.

Aida A.
March 03, 2014
very good hotel, but far from the beach
pool, fitness center and jacuzzi
Our stay in Hotel was good. The location is very bad, if you want to stay near the beach and touristic attraction. Hotel has shuttle bus to the beach, but it is mostly overcrowded and drives hourly.

Brunei Darussalam
March 03, 2014
top hill with view of patong town and beach
jaccuzi on balcony , quiet and shuttle bus provided to patong beach
i enjoyed my stay in sea pearl villas, arrived phuket early morning at 4am and arrived the hotel at 5 and being informed there is charges for early check in and the earliest they can give is 11.00am, decided to wait and at 8am the hotel manager give us our room.

Michael H.
March 03, 2014
The modern hotel suite, Private jacuzzi, Swimming pool & bar

supat J.
February 28, 2014
Good for someone need quiet place , nice room
Clean , Big room, nice pool.
Hi season so we able to get in the room 2.30 PM. We got upgrade so at least it worth to wait. The room is large with jacozzi and private pool in balcony like stay in good condominium. Love it.

Yann K.
February 28, 2014
A beautiful quiet hotel
Design, peaceful and quiet location, affordable
We booked a one-bedroom suite and the rooms were clean and spacious. The bedroom and living room were cozy, with a cable TV in each room. There was a bathtub in the shower, and a jacuzzi in a huge balcony, though the water in the jacuzzi was cold. The surroundings of the hotel was quiet and beautiful, away from the hustle and bustle of Patong. We could lounge in the hotel all day long. This is a fantastic hotel if you prefer quiet locations away from the beach. There are shuttle buses that takes you to Patong and back every hour, though the buses at certain times were really over-crowded. The intercontinental buffet breakfast was ok, and offers a decent choice of selection. The hotel staff were generally very nice, and most of them were very warm and helpful, except for a couple of staff at the reception and concierge who were not very polite - no smile and no eye contact when spoken to. Once, we went for breakfast and stayed a little over the ending time of 10.30am. By about 10.45am, one of the staff hinted that we should leave because he needed to set up our table for lunch. But there were a few other diners still having breakfast and we were not the only ones left in the restaurant! Not very professional for a 5-star hotel. In all, we love this hotel for it's hardware (design, amenities, surroundings etc), but felt that improvements could be done to it's software, e.g. more training could have been given to the staff in terms of service.

Ping N.
Hong Kong
February 28, 2014
Excellent place for relax
Excellent place for relax
Overall is very good, all rooms are clean and tidy. Staff are nice and keep smile all the time Disadvantage is the shuttle bus is not enough at peak hour (7:00pm) We've arrived lobby at 6:50pm, but there are too many guests to wait the shuttle bus, and not enough seats for all people, so we need to pay extra cost (500b) to Patong

Hiram C.
United States
February 26, 2014
Nice hotel, awkward location
Swimming pool, staff. spa
I picked this hotel based on reputation and reviews and overall it is a very nice hotel with great rooms (I got the Deluxe pool access) but a significant drawback is the location literally on the middle of a hill. The staff are friendly and efficient with great English skills, the food in the hotel restaurants are great, and the spa services are excellent, though pricey. room-access pool was falling apart and in need of repair (but usable), the wifi was spotty (but fast when it connected), and the biggest drawback is the location on the middle of a hill, which means you can 1) wait for the limited shuttle buses to the city (but which end services much too early and come a few times per hour) 2)take a taxi which is a minimum of 250 BHT one-way (no negotiations, even though it's a 5 minute ride, at most) 3)walk down the hill with traffic literally zooming by inches away from you. If you are choosing to spend most of your time in a romantic/family holiday inside the hotel and using hotel services, then these issues will not affect you as much except for going to/from airport, which means you have to book a taxi ahead of time (or take the hotel's luxury 2500 BHT option of riding a Mercedes Benz to the airport, ha...)

Chan Y.
Hong Kong
February 26, 2014
A happy stay
Luxury room, Relax and quiet
We were lucky since the hotel upgraded our room to private pool villa. The villas are amazing! We spent a lot of time in the villa. Therefore we didn't use the facilities. Honestly, the location of the hotel is not convenient, and there is only one shuttle bus every hour and the service time is until 8pm only. I suggest the hotel should provide shuttle bus for every half hour and extend the service hour to 11pm. Apart from the above, the hotel is great. There are vary kinds of choices for breakfast buffet. One more thing, I saw a mouse outside the villa... it is a bit scary. I hope the hotel can deal with this.

Jennifer S.
February 25, 2014
A paradise above the beach
The greens surrounding these villas create tranquility. Infinity pool overlooking mountain view. Comfortable spacious room makes it hard for us to step out of the room.
Everything was perfect except for the room facing construction site. We can only use the balcony & Jacuzzi during the night when all workers left.