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Secret Cliff Resort & Restaurant

707 Patak Road, Karon, Phuket, Thailand 83100 (Show on map)

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Area: Karon Number of Rooms: 50
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

from 2062 reviews

Value for Money
7.9
Location
7.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
7.5
All reviews (2062)
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David B. Couples United Kingdom, October 9, 2011
great hotel

not like normal hotel rooms seperate from others
9
lovely location for hotel,great restaurant good food perfect service..view from restrant excelent. staff very helpfull and friendly. good transport to town twice a day and free also pick up
Restaurant Tip: food very good and excelent service could not wish for more
Jun L. Couples China, October 8, 2011
Nice hotel

sea view and swimming pool
7.3
nice stay with my family at secret cliff resort. the view from the room is fantastic. outdoor swimming pool is just sitting on the cliff and you can enjoy the sea view whilst you are swimming on the pool. however there is no beach on the resort. it takes a few minutes for patong or karon beach by tuktuk or taxi.
Isaac T. Couples Singapore, September 24, 2011
Lovely hotel, poor service

Gorgeous views, beautiful room, reasonably priced, great restaurant
7.7
Beautiful room with loads of space and loads of accoutrements. Perfect for couples. Even the flip flops were provided in two sizes. Absolutely gorgeous view of the ocean from the room balcony. Transport is big problem though. Despite being only 1-2km away from Patong and Karon beaches, taxi fares are SG$8-12 per way, more than twice the taxi fare for the same distance back home. The worst part is that the hotel is in on it too. A so called "hotel shuttle" to and from either beach only makes one trip a day and leaves pretty early in the morning (10am). It also has a policy of not allowing guests to take the return shuttle if they did not take the outgoing one in the morning. Instead, the shuttle bus drivers turn taxi drivers themselves, demanding the same exorbitant taxi fares from guests. Loved many things about the hotel but was left with a bad taste by the way they handled the transport situation.
Travel tip: Rent a car or motorbike. Will save you a lot of trouble, not to mention money.
Kathy R. Solo travelers New Zealand, September 22, 2011
great location, staff friendly and lepful

nestled among trees, and away from the road, swimming pool facing the sea
7.3
I enjoyed my stay, I needed something private which I got from staying here, had the villa to myself, nestled among trees. My only peeved was it was too far to get to the restaurant. But no big deal.
Restaurant Tip: Do try some of the outdoor eateries, they have the best genuineThai food. Try going to some Thai clubs, they have the best live bands on Soi Ton. Kareoke as well. Take your own whisky and enjoy a few hours of something different
Vallika N. Groups Thailand, September 19, 2011
great location but service not good
6.7
good hotel but service not good. receptionist talked and use the words with customer not professional.
Bruce F. Couples United Kingdom, September 18, 2011
Gorgeous setting ,rooms a little basic

Setting, pool and gardens
7.7
the staff at this hotel were very helpful, the rooms are small bungalows set in tropical gardens overlooking the sea, set on a steep hill, so not good for people with mobility problems. the room had a lovely balcony overlooking the sea and was great value for money, however in certain repsects was quite basic , polished concrete floors, only 1 bedside table, ropey curtain poles and really bad lighting in the bathroom, a bit like a black hole.....however the view, waking up to the sound of waves, the tropical gardens and the gorgeous infinity pool made up for any small short comings. we also had quite a nice meal in the hotel restaurant as we were fed up of overpriced tuc tuc trips into patong or karon. overall a good experience
Sightseeing/Attractions Tip: The speed boat day trips to various islands are great value for money
Sammy A. Couples United States of America, September 2, 2011
Quiet and relaxing

Quiet
9.7
The hotel was nice. Very quiet and relaxing. Although it does not have a beach shore since it is on a cliff but it is perfect for a relaxing stay away from the traffic. It is close to patong and karon nightlife. The staff is very friendly. The breakfast was a bit limited, but it was still good food.
Sak C. Couples Malaysia, September 2, 2011
Lovingly Seclusive Hideout

Tranquility
8.7
Above all a great resort hotel except to brush up a few improvements: no take-away laundry bag for our dirty laundry after four days stay;mosquitoes infested zone perhaps to carry out fogging more often; too few bikes out for hiring but at least to provide call-out hiring service from town;can't accept these days hotel with no WIFI capability;reception desk staff are not friendly; try to rotate the breakfast buffett menu as each day the menu is the same.Please beef up the few little things above to make Secret Cliff a great place to stay ! You can do it !
Romain F. Solo travelers France, September 1, 2011
Nice hotel lost in the cliffs

Good price from agoda =)
7
Good: - Nice view - Nice rooms - Sony HDTV - Free internet - Bikes for hire - Staff conciliant ( I could change room without any problem) Less good: -Restaurant seems overpriced. -Swimming pool rather small -Mosquito repellent not free... 299 THB !
Hotel Feature Tip: You can find cheaper transportation to other places ( karon and patong e.g) If you directly go up to the main road and bargain/negociate directly with local drivers. Hotel price: Karon: 250 thb, Patong: 300 thb. prices bargained with driver ( if lucky) karon: 100 thb, patong 200 thb. =)
Abdul Z. Couples Malaysia, August 31, 2011
Unfriendly and not bother attitude - lousy service

Fake smile and i mean really fake ....
2.7
we arrived at 12.30pm, the reception woman (with good spoken english) told us our room is not ready yet. so we walked around the resort and noticed that whole resort was basically empty and yet she said somebody just checked out and therefore we have to wait for our room to be cleaned. she can actually gave us other rooms that was available. yet we have to wait until 6 mins before 2pm, only then she allowed us to check in. telling lies to us. she was very fake in person, fake smile with attitude. you can easily feel it, it was not sincere at all. she told us no wifi due to bad weather. but at night, when u asked the front desk people (a guy), they said we have wifi but we charge 150bath per hour for god sake!!!! again, that woman during morning shift telling lies again. when we wanted to rent the motorcycle, they coundn't find the key, so they told us u have to walk to other places to rent the motorcycle and we don't have the motorbike for renting today. show no effort whatsoever in finding the key. so rude especially the way they replied to us, it seems like they refused to deal with any human being or just simply lazy to entertain you. when you talked to them, they turned/walked away with your unfinished conversation!!!!!! conclusion, lousy management, horrible services and extremely unfriendly reception woman who thought all tourists are naive. will never ever come back to this resort.

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Customer Reviews - Secret Cliff Resort & Restaurant, Phuket

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