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Secret Cliff Resort & Restaurant

707 Patak Road, Karon, Phuket, Thailand 83100 (Show on map)

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Area: Karon Number of Rooms: 50
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
1159 reviews

Value for Money
8.0
Location
7.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.0
Food/Dining
7.5
Couples (1159)
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Emma V. Couples Australia, June 27, 2014
Not worth the money

Reception had nice cushions.
4
Extremely disappointed with this hotel. We paid for a deluxe sea view room and got a view of the rooftop of the room next to us. Location is absolutely terrible unless you do not plan on leaving the hotel. There is only one shuttle bus in the morning to either Patong or Karon which is free, any other time you want to leave the hotel it costs 300-400 Baht for a 3 minute drive down the road! At other times EVEN WHEN THE HOTEL BUS WAS GOING TO TOWN ANYWAY the hotel still charged us. Staff were pleasant however had no care about our complaints. Restaurant is expensive and staff were not welcoming. I would never stay here again and do not recommend it.
Emira H. Couples Singapore, June 19, 2014
Peaceful

Breathtaking views from my room to the restaurant . Its so peaceful and quiet . Perfect for a romantic gateaway .
6.3
It was nice , friendly staff , quiet , peaceful , lovely . It was recommended despite the distance from the airport .
Khai S. Couples Malaysia, June 13, 2014
Thank you for the pleasant stay

Nice View, High Speed Internet, Quite Stay
6.3
Anna M. Couples Russia, June 8, 2014
Pretty cool place, a bit far from everything

Stunning sea view, nice green area, perfect room service
8
A place perfect in all aspects except that to get both to Karon or Patong you'll need a taxi.
Kavin S. Couples Thailand, June 1, 2014
Need maintenance

Seaview and that's it
6.3
The hotel need maintenance, poor bathroom, yellow water, no telephone signal without warning. Many mosquitoes.
Nicholas Z. Couples Singapore, May 24, 2014
Too many mosquitoes

The thau food served by restaurant was good
6.3
Barely meeting expectation. Expensive hotel transportation out from hotel to Patong or Karon. Better to flag down a taxi from main road. Hotel has lots of mosquitoes everyone.
Nikornkeait L. Couples Thailand, May 14, 2014
GOOD LOCATION ON CLIFF

LOCATION, PRICE, COMPORT
8.7
I WILL BACK HERE AGAIN.
Isni Y. Couples Indonesia, May 7, 2014
Very poor

Quite, Hotel Officers can speak english fluently, clean
4.3
- far from anywhere -difficult to look for supermaket or 7 eleven, restaurant (only restaurant of hotel) and anything (because left and right side of hotel are only forest. - can not walk to Patong or Karon beach & city, you have to take tuk tuk or taxi (minimum price 300/200 Bath per once way, so for return 600/200, whereas price to go to airport only 200 Bath by Minibus). - They served us unfriendly, the mainly restaurant officer, they are favoritism to the guest, maybe because we didnt wear beautiful dress for dinner, so he didnt serve us well.. they didnt give a tablecloth and flower on our table, but they give those to 2 anothers table (only 3 guests on that night). afterthat the waiter, his nick name that i looked at in his nametag is "M", he was so rude when served us, unfriendly and bad behave. - AC is not good - hot and a bit of air in bath room - lot of mosquitos - dont book any tour package from here, because you will get expensive price(just look for in around Patong beach and bargain it) - dont rent motorbyke from here, because expensive (just look for in around Patong beach and bargain it) - The Hotel Officer will be welcome when u want to check in to Hotel, they will help you to bring your stuff & luggage but when you will check out, they will let you to bring your stuffs/luggage by your self even they look at us difficulty in bring it, until you ask them to help you.
Frankie H. Couples Singapore, April 30, 2014
Fairly satisfied

Good breakfast, splendid environment, and sea view
5.3
Fairly good breakfast. Reasonable room. I am satisfied.
Sheryl K. Couples Singapore, April 26, 2014
Most likely will not return or recommend to others

quiet, nice view, food was not too bad..
6
I stayed there for 5 days 4 nights and everything was okay until my birthday. My room has no water at about 7pm and despite calling the reception and waited patiently n the room for 2 hours, there's still no sign of water. They said they are fixing. Decided to go to the reception and speak to the manager and guess what. They made me wait for another 50 minutes because she refused to come out and face us. This guy at the counter said he has already told her and said she is on the phone. We sat in front of them, asking for her to come out and nobody came out. She actually sneaked out and when we finally saw her came back and spoke to her, her explanation was she thinks it is better that she go and fix the problem then speaking to us? So why did the staff there told us to wait? The whole saga wasted 3 hrs on my birthday and NO compensation was given to me in any form. NONE. Very poor customer service. That aside, morning breakfast was not too bad. Location is not convenient as every time you go out, you have to take a taxi at 300-400 baht. They have free shuttle service, every morning at 10am goes to Karon beach. 11am goes to Patong. But the shuttle bus is a mini van, cannot accommodate a lot of people. The trees in front of the infinity pool has grown so tall that it has covered 3/4 of the view. It is a waste. Room and balcony was spacious and nice, I opted for a sea view but, can only view it from one corner. I will not return to this place.

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Customer Reviews - Secret Cliff Resort & Restaurant, Phuket

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