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About Serela Riau


Set in the heart of Jalan Riau, Bandung’s most famous shopping district with numerous factory outlets, the Serela Riau has its greatest strength in its prime location. This is a premium 4-star hotel that offers up to six different types of room: Regal Suite, Deluxe Suite, Superior, Grand Room, Deluxe, and Executive – all of which have been recently refurbished and redecorated. The hotel features the signature Kookaburra Restaurant, the cozy Flamingo Lounge, and the unique theme-based karaoke. For shopping lovers, there is no better alternative than to pick Serela Riau.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Tours
  • Karaoke

Dining, drinking, and snacking

  • Convenience store
  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar

Access, services, and conveniences

  • 24-hour security
  • 24-hour front desk
  • Newspapers
  • Laundry service
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Smoking area

For the kids

  • Babysitting
  • Family room
  • Kids club

Working and staying connected

  • Photocopying

Languages Spoken

  • English
  • Indonesian
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Child and extra bed policy
Children 0-5 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2. Km
Distance to Airport: 5. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 6
Number of Restaurants: 1
Number of Rooms : 82
Room Voltage: 220
Time to Airport (Minutes): 25
Year Hotel Built: 2005
Year Hotel Last Renovated: 2010
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Verified traveler reviews

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Very good

  • Cleanliness 7.1
  • Facilities 5.6
  • Location 8.3
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for money 7.1
  • Food/Dining 6.8

August 22, 2016
Not as Expected
At first we thought the room was pleasant and homey, but unfortunately, its quite dirty, and not maintained well. There are a lot of cigarette burned mark on the side table, the desk were not cleaned well, its quite dusty. And alternative offered to change the room was provided different from requested specification. I hope the management read this review. Thanks.

Chan S.
August 16, 2016
Good and nice place to stay as usual
Clean and friendly staff will definitely be back.

merlin W.
August 12, 2016
clean, good location... nice! :)

Christian L.
August 09, 2016
Room not improved
The staff is very friendly , polite and always smiling to guests . Hotel location within easy reach and in the city center. Less room cleanliness, cable tv does not work, since we plan to stay at the hotel. We've had a complaint for this, but no improvement since we checked in until we checked out. Water faucet sink hard to use, in the wardrobe is damaged, and there is no in-room mini-refrigerators. Thank you.

Yovita W.
August 08, 2016
Poor room, need renovation
I stayed at Grand Family room for 1 nite. The AC was not working on the 2nd floor (felt like sauna!!!) and so did the refrigerator. Unclean room & bathroom, very old interior. I think, it's not deserve to be called a "4 star hotel". One good thing i can say only about the location, very strategic. I'm sure that i will not stay at this hotel anymore!

widya J.
July 29, 2016
Poor house keeping and breakfast
I stayed at grand family room for 2 days (25-26july) which actually can consist till 4 people, but for toileterries they only gave me 1 body lotion& 1 bathfoam and 2 sanitary bags at day 1; 1body lotion, 1bathfoam, 2sanitary bags and 1 toothbrush at day 2.i asked receptionist later for shampoo, and they said shampoo and toothbrush was actually a basic they must provide( for shower cap by request)... breakfast taste was so so but poor combinations.For main course they served pasta-potatoes-fried chicken-fried rice-white rice (too much carbs wih low protein, without veggies) at day 1; second day, the main course combination was similar with too much carbs but this time with 1 veggie and all served with chillies (which not all people can eat incl me :D ) !! After all, the location is near many factory outlets and restaurant...

Putty E.
July 25, 2016
Satisfactory, although location is very nice!
Hotel cleanliness needs to be upped, found brown stains on the floormat

July 25, 2016
The dissapointed second visit.
It was the second time we stay at this hotel. The facilities were not satisfactorily. The lift was very slow. The parking areas was really a disaster on Saturday night. The parking space was not able to accomodate the hotel guests cars due the inhouse function. No cars were able to pick up guests. Complaint was raised but we have to wait until the function is finished or approx at 10 pm. It was raining at that time. The room facilities were very old. The bfast was fine but no toaster ( broken). Cold bread.

Hans F.
July 22, 2016
Smart room disappointed
The bed not comfort, and the bath room dirty. the room looks old, especially the bath room. The advantages is only in the location, is close to factory outlet and other places

Reza B.
July 14, 2016
Cleanliness is bad
-The room looks dirty,some lamps is die, no slippers for 1st day - location is good and near factory outlet


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