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Excellent 8.2
Based on 560 reviews

Recent customer comments

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Excellent



based on 560 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.4
  • Location 8.7
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.5

daniel A.
United Kingdom
October 03, 2014
There is better...
Nice rooms with a balcony, good wifi
We stayed in Chiang Saen for 3 nights and checked out of Serene after a night. I'm glad I did. Not that the hotel was terrible but I just felt that we could do better for the money. And we were very successful. The breakfast was bland with terrible bread. Great scenic view of the Mekhong River but then all the hotels have that. There was good parking too. The staff were polite and helpful. I wouldn't go back for that price.

Georgia P.
Greece
July 26, 2014
Not good, not bad
Location
Okish.. Nothing special or extravagant.. I think that the hotel should have a face lift.. I suppose before sometime it was good.. Nice views from restaurant, but the breakfast ist almost zero..

Bruce M.
Australia
July 21, 2014
Good Mekhong River location
River views, good room size, right at the golden triangle
We used this Hotel as a base to see the golden triangle and surround area. We travelled up to Mae Sai and down to Chiang Saen, doing shopping and sightseeing. Breakfast average, pool area badly in need of maintenance

Mark Z.
Australia
July 02, 2014
Hotel very disappointing
Close to the main st
Very very disappointing, the staff were by far the rudest most disrespectful people we have encountered in Thailand and I would avoid this hotel at all cost

Chih L.
Taiwan
June 27, 2014
Good Location in Golden Triangle
location, quiet, and clean

Kaung Z.
Myanmar
June 21, 2014
good stay there.
Good location, charming staff, and good service.
Good location, charming staff, and good service. Warm welcome. Easy access to public area.

David T.
Thailand
May 12, 2014
It was comfortable but perhaps not worth the price
Nice location Friendly staff Close to Golden Triangle
It was comfortable, interesting and relaxing. Nice

Pachanee D.
Thailand
May 03, 2014
Under- standard & under expectation
Location
Unfriendly front desk, staffs are not qualified&no service-mind at all. Breakfast's very bad. Staffs didn't seem to welcome the guests, breakfast buffet was almost empty when my family arrived around 7am and staffs didn't refill the food. It would be our first & last stay in this hotel & definitely not recommend to anyone.

Thomas B.
Indonesia
April 21, 2014
amazed by the view to mekong river
clean, near to pier to cross to laos/myanmar and a stonning view if you got the deluxe room
pleasant, but BF variety need to be improved

Thomas B.
Indonesia
April 21, 2014
amazed by the view to mekong river
clean, near to pier to cross to laos/myanmar and a stonning view if you got the deluxe room
pleasant, but the variety of BF need to be improved. Pool is to small and no lighting for night swim...