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Serene Pavilions

No. 20, Upali Mawatna, Wadduwa Beachfront, Wadduwa/Kalutara, Sri Lanka 12560 (Show on map)

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Area: Wadduwa Beachfront Number of Rooms: 12
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
5 reviews

Value for Money
5.2
Location
7.6
Staff Performance
8.0
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.0
Food/Dining
7.2
All reviews (5)
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Polina D. Couples United Kingdom, September 4, 2013
Beautiful grounds but shame about the management

well kept grounds, beautiful view from the bedroom, comfortable bed
5.7
I will start by saying that we stayed out of season so our experience could have been affected by that. We stayed at Serene Pavilions during our honeymoon in Sri Lanka. The hotel is itself very beautiful and generally very quiet. During our stay there were not too many other guests and they preferred to stay in their villas so we felt isolated at times. The hotel brands and prices itself as a luxury property, however, the extra touches that are necessary to differentiate it from any regular hotel were missing. If you're looking to be spoilt this place unfortunately cannot deliver, especially for the price. The staff were generally friendly but lacked polish. The food was outrageously expensive especially considering the cost of the produce and the quality of the dishes. Just to give you an idea, the dishes were 3 times more expensive than what you would pay in the best restaurants in Colombo. An unimpressive desert would set you back about $25. We don't mind paying high prices but the food certainly has to deliver accordingly. We preferred to eat at the beach restaurant located 100 meters to the left of Serene Pavilions. The owner was very friendly, willing to please and was able to get hold of and cook the most amazing and fresh lagoon prawns we've ever eaten. To summarize, we felt the place has a lot of potential as it's so beautiful. Under the right management, it could be the luxury place it wants to be. Unfortunately, as things stand, we would not recommend this hotel to anyone.
Norbert S. Couples Germany, July 26, 2013
Amazing !!!

250sq.m, nice design, private pool, private butler,
9.3
Great experience! View of ocean from our bad room, huge bathroom, friendly staff, clean area around
Anna W. Solo travelers United Kingdom, December 9, 2012
Luxury but at a price and not all good

Nice rooms with private plunge pool, good food but expensive
7.3
If you stay 2-3 days then this place will probably strike you as special luxury, but if you want to use it for a base for longer the cracks appear. I don't normally stay in such luxury places but was wanting to be pampered prior to having surgery back home so pushed the boat out and booked 6 nights. While the pavilions are very comfortable and the food (especially the Sri Lankan breakfast) is good, if you want to do anything further afield you can only do it at luxury prices. Ok if you have money to burn, but for instance when I wanted to book a taxi rather than a "luxury car" to go to the airport the staff simply would not do it. Having had a "luxury car" on arrival - a simple Toyota saloon with no water offered on the 2 hour journey and a driver who got lost and needed to get the hotel number from me to ring for directions - I saw no reason to pay the exhorbitant fee for this on return. This also put me off doing any trips out, as the only options offered from the hotel were the "luxury" versions. It felt obstructive for someone who normally would hop on a local bus or train to get about, that the staff were not allowed to help with information about these options.So I did get a bit frustrated, and walking along the beach was my main activity outside the hotel.I guess many may like their approach, but it was not for me.
Terence F. Couples United Kingdom, February 14, 2012
Luxurious but soulless hotel with service problems

Comfortable accommodation and great view of the ocean
6
this fairly new hotel is extremely luxurious and definitely for those who value privacy above all else. we hardly saw a soul, although we were told the hotel was 80% full. ocean villas have a lovely private plunge pool and a great view from the 1st floor balcony. the wonderful looking big jacuzzi bath didn't work or empty! however they did mend it for our second evening. there was no wi-fi throughout our stay and not even the possibility to pre-register for our flight home, although the receptionist did telephone for us. the butler system does not really work, as a butler really needs to anticipate your needs. ours was certainly helpful and brought us what we asked for.
Restaurant Tip: we didn't eat in the restaurant but found excellent seafood and a warm welcome at the janirest cafe on the beach. it is run by a delightful belgian lady called cathy schruws.
Kiyomi M. Couples Japan, July 31, 2013
ラグジュアリーホテル

部屋がとても広い、自炊ができる、ベッドから海が一望できる
9
24hrs専用バトラーが付きます。お食事もとてもおいしくフルーツが豊富です。 部屋は広すぎるくらい広いです。 2階建のパビリオンになっているので別荘に滞在している気分になれます。 プライベートプール付きの部屋でよりプライベートな空間がありハネムナーにはおすすめです。
 

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