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Serenity Resort & Residences Phuket

14 Moo 5, Viset Road, Rawai, Phuket, Thailand 83130 (Show on map)

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Area: Rawai Number of Rooms: 65
Free Wi-Fi

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Fantastic

8.4

based on
932 reviews

Value for Money
8.4
Location
7.3
Staff Performance
8.9
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.7
Food/Dining
8.0
All reviews (932)
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Michael W. Couples Germany, January 6, 2014
Fantastic hotel at a good location

The room, the location and the staff
8.7
The stay was very pleasant - really quiet, beautifully located at the ocean (although you can`t swim at all and there`s only sand/mud at low tide). The room was just GREAT.
Chrysharnthan M. Families with young children Singapore, December 24, 2013
fantastic stay and friendly staffs

Swimming pool, fitness center, friendly staffs, clean rooms, near to beach many more.
10
Fantastic stay with good and quality foods. bit far from the air port and away from the city so you can enjoy peacefully. The local taxi stand is next to the hotel so any time you can take taxi to any where. 7/11 store is just in front of the hotel so you also can by any stuffs you need it at any time. staffs are very friendly and ready to assist you any time. there is a tour arrangement available at the counter and will help you to arrange every day at your convenience. nice swimming pool near to the beach together with the bar. There is a boat arrangement which you can book so they will bring you around. Spa and message is also avilalbe but bit expensive. All in all this is the best hotel for money to enjoy the stay with family.
William K. Couples United States of America, December 16, 2013
Tremendous

Staff, Food and Rooms
9.3
This was our fourth stay at this Serenity Resort. The front desk manager Yui and her staff do an excellent job. They are helpful and will take care of your every need. They all speak very good English. The suits are tremendous. The food is great. Chief O and his staff treat you to a great breakfast. We will definitely going back in June for our fifth visit.
Victoria S. Couples United States of America, October 14, 2013
Quiet and Relaxing

Swimming pool went right up to the water with plenty of sun chairs and a bar and restaurant right on the water.
9.3
Staff was friendly, helpful, and spoke English very well. The room was clean and large with a soft bed. The pool was beautiful and went right up to the water. The beach itself was quiet, but wasn't so pretty. When the tide was in, it was only about 3 feet wide, and when the tide was out, it was muddy and not very pretty. But we spent most of our sunbathing time at the pool looking out at the water past the beach.
Yue Y. Families with young children Australia, October 6, 2013
Not pleasant.

Nothing
5.3
I requested twin beds, when I arrive, realised they don't have twin beds available, and they were charging me per night to supply a roller beds, this is free in all hotels I stayed! The towels were grey, room window were dirty.
Nicholas T. Couples Australia, October 4, 2013
Amazing

hotel room, staff, beach access
9.7
From the minute we stepped into the vicinity of the hotel it was a completely different atmosphere from its suburban surroundings. It was beautiful, the staff were great, breakfast was great, and don't get me started with their spa packages. This hotel is recommended for guests who just want a beautiful getaway, as taxi rides are needed to go to town or shopping malls. Will definitely come back.
Shah F. Couples Malaysia, September 19, 2013
A great place to get away!

View service and surroundings
10
It was a tremendous experience to be here and we were welcomed by a beautiful decor and tropical fruits in our room as we are on our honeymoon trip. A very great place to rest and relax. Its has a serene view by the pool and veranda and surrounded by flowers and trees. Suits the resort's name. The staff are friendly. Senses SPA by the hotel was an amazing experience. The price and packages are reasonable. Not recommended if you wanna go out and party as the place is quite far from town and happening places but definitely a place to rest,relax and get away from a hectic city life regardless you're alone, couple or with family. Overall it has a 5 star staff, service, facilities and environment. Kudos Urs Aebi the General Manager and your team!
Matthieu B. Couples France, September 15, 2013
Excellent stay in a comfortable hotel

Great Facilities, very large rooms and helpful and kind hotel staff
10
Very enjoyable stay in this comfortable hotel, providing large and clean rooms, great breakfast and a peaceful environment.
Teng B. Business travelers Malaysia, September 12, 2013
Far from town

Great set up. Nice food. good entertainment
6
Martin C. Families with young children Malaysia, September 11, 2013
Nice hotel to relax!

Good breakfast spread, nice pool, attentive staffs
9
My room's shower was not worked well. This hotel is not close to the Rawai Beach but it has its own beach. There is a 7-11 just opposite the hotel which is very convenient for us to buy some foods and mineral water. On the right of the hotel, there is the all you can eat local BBQ Steamboat with very reasonable price. The taxi serive was expensive which available outside of the hotel. It would be good if you can rent a car and drive around. Island hoping is a must when you are in Phuket! ;-)

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Customer Reviews - Serenity Resort & Residences Phuket, Phuket

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