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Serenity Resort & Residences Phuket

14 Moo 5, Viset Road, Rawai, Phuket, Thailand 83130 (Show on map)

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Hotel Area: Rawai Number of Rooms: 65
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
887 reviews

Value for Money
8.4
Location
7.3
Staff Performance
8.9
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.7
Food/Dining
8.0
All reviews (887)
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Dawn L. Groups Malaysia, April 10, 2014
It is a superb hotel

Friendly staff, modern and big room, nice food
10
It was a great one staying here with nice friendly staff, good SPA , good food,nice view and especially the room,is big clean and modern... Recommended to those with family and couples or even groups. This is a great AAAAAA hotel
Thomas W. Couples Denmark, March 23, 2014
perfect hotel, perfect stay, super nice staff

the rooms, the staff, location is isolated, but easy to get around
10
We ahd an amaxing time here. The rooms are great, the staff super nice, helpful. The nearby beach is not great, but there's a daily shuttle service. I rented a scooter, so no problems getting around, and its very nice surroundings and quit at night.
James C. Couples United Kingdom, March 9, 2014
Clean,pleasant, quiet, also children well behaved

Relaxation, food, room
10
Excellent, I would certainly recommend this hotel if you require a relaxing break.
Andrea W. Couples United States of America, January 20, 2014
Absolutely beautiful

The staff was very thorough in explaining things and showing us around. The view was amazing. The food was delicious.
10
Excellent. The staff was so kind and attentive. Everything was beautiful.
Angel T. Couples Malaysia, January 7, 2014
Overprice rooms for the size and condition

Quiet surrounding. Not too crowded.
7
Bought the standard room via agoda on ''sales". Was not expecting too much but was shock but how small the room was. You just have a small perimeter around the room to walk. No place to put your luggage. Worse, you can hear the bath from upstairs and water flowing! Of course, at many hotels, you do hear the pipes, but to hear the water is not acceptable for this class of hotel. I requested for a change of room and they very kindly moved us to another room. Much bigger, where you can still hear the pipes but at least it's not super annoying. Bathroom is large but you can either have hot or cold shower. I choose is hotel because I wanted something with a sea view. When its high tide, it's beautiful but at low tide, you just see stretches of mud. Breakfast is beautiful with the sea view, spread is adequate. Pool is nice. My advise is to rent a car if you stay here. Or else, it's not too convenient unless you intend to stay in the hotel all the time..
Michael W. Couples Germany, January 6, 2014
Fantastic hotel at a good location

The room, the location and the staff
8.7
The stay was very pleasant - really quiet, beautifully located at the ocean (although you can`t swim at all and there`s only sand/mud at low tide). The room was just GREAT.
Chrysharnthan M. Families with young children Singapore, December 24, 2013
fantastic stay and friendly staffs

Swimming pool, fitness center, friendly staffs, clean rooms, near to beach many more.
10
Fantastic stay with good and quality foods. bit far from the air port and away from the city so you can enjoy peacefully. The local taxi stand is next to the hotel so any time you can take taxi to any where. 7/11 store is just in front of the hotel so you also can by any stuffs you need it at any time. staffs are very friendly and ready to assist you any time. there is a tour arrangement available at the counter and will help you to arrange every day at your convenience. nice swimming pool near to the beach together with the bar. There is a boat arrangement which you can book so they will bring you around. Spa and message is also avilalbe but bit expensive. All in all this is the best hotel for money to enjoy the stay with family.
William K. Couples United States of America, December 16, 2013
Tremendous

Staff, Food and Rooms
9.3
This was our fourth stay at this Serenity Resort. The front desk manager Yui and her staff do an excellent job. They are helpful and will take care of your every need. They all speak very good English. The suits are tremendous. The food is great. Chief O and his staff treat you to a great breakfast. We will definitely going back in June for our fifth visit.
Victoria S. Couples United States of America, October 14, 2013
Quiet and Relaxing

Swimming pool went right up to the water with plenty of sun chairs and a bar and restaurant right on the water.
9.3
Staff was friendly, helpful, and spoke English very well. The room was clean and large with a soft bed. The pool was beautiful and went right up to the water. The beach itself was quiet, but wasn't so pretty. When the tide was in, it was only about 3 feet wide, and when the tide was out, it was muddy and not very pretty. But we spent most of our sunbathing time at the pool looking out at the water past the beach.
Yue Y. Families with young children Australia, October 6, 2013
Not pleasant.

Nothing
5.3
I requested twin beds, when I arrive, realised they don't have twin beds available, and they were charging me per night to supply a roller beds, this is free in all hotels I stayed! The towels were grey, room window were dirty.

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Customer Reviews - Serenity Resort & Residences Phuket, Phuket

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