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Serenity Resort & Residences Phuket

14 Moo 5, Viset Road, Rawai, Phuket, Thailand 83130 (Show on map)

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Hotel Area: Rawai Number of Rooms: 65
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
78 reviews

Value for Money
8.4
Location
7.1
Staff Performance
8.7
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
7.7
Solo travelers (78)
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Anjani S. Solo travelers India, July 28, 2013
ok good this is a beach front hotel

swinning pool ,spa,good break fast ,beach side
6
you can get every thing from there break fast is ok near to 7 eleven for from the city main attractions decent bar food ok but a little costly,beach front but when i reached thre no water here water hits the hotel compound wall only twice a day totally worth to stay
Katrina C. Solo travelers Australia, July 23, 2013
Too far away

Breakfast, restuarants, view from the pool
5
The staff were not so helpful. We had a terribly expensive laundry bill which did not seem fair for the small amount of clothing we had to be washed. The free shuttle from Patong beach had not turned up to collect us in the evening. The only good thing was the staff at the resultant by the pool and the food really was excellent! We would not be going back.
Nathika S. Solo travelers Thailand, July 1, 2013
Not bad

Nothing special
5
It was bad experience. The staff was ignoring me maybe because of nationality Asian. I ordered the food which was regular and drinks but it was expired. They did not charge me of course.
Chris B. Solo travelers Belgium, June 27, 2013
Great amazing 5 visit at this place!!!

Location-Serene-Super Staff
10
I had a super great stay and i just love the place in terms of the seren location, great suite room, and wonnderful staff and foods.
Monique C. Solo travelers South Africa, June 24, 2013
It was the most comfortable stay we had in Phuket.

Pool, proximity to beach, modern design
9.3
It was great! The staff were friendly and helpful, the location was breathtaking and the hotel and facilities were quite modern.
Chui M. Solo travelers Hong Kong, May 16, 2013
Very attentive, friendly and polite

Hotel room provides an adaptor; insect repellent, good quality of sleepers and good quality of shampoo, conditioner, shower gel and body lotion in jars
8.7
Except the constant attack by mosquitoes inside hotel room and in all public areas including using computer at the lobby area and having breakfast in the open restaurants. The staff was very very helpful and kind to provide me with a bottle of cream to ease off the discomfort after the mosquito bites. I am also very impressed by the staff at the spa when I made the purchase of the various products. The shuttle drivers are also very kind and polite. They offer to take me to the restaurant I was going for dinner and on return, different driver offers to wait a little longer for other guests to return. I enjoyed the sunset while staying by the pool. I would definitely return if I am well protected by the mosquitoes which is a problem to Phuket as a whole.
Suharnoto S. Solo travelers Indonesia, May 8, 2013
inconvenience with the room door

facility gym, large room, nice spa
7
this hotel have a over all are goods, nice for couple and familly condition arround of hotel are silet, the spa is good but price quite expensive , facility gym quite complete, but must attention condition room to noisy we can hear so loudly the next door open and clodsed, really make not inconvenience.
Ataf A. Solo travelers United Kingdom, March 17, 2013
Ok but remote and not 5 star

Pool area, dining by pool and free internet
5.3
Hotel is in a remote part of Rawai and getting a taxi can be difficult and expensive. The room standard was ok but not impressive - was not happy with mosquito bites. On my last day I was not impressed when I asked for alate check out and was told that this was not possible.
Minh V. Solo travelers United States of America, February 19, 2013
Wrong location

Luxury and service
6.7
I stayed at this resort twice, one night each time. There is little to complain about the service and comfort of the rooms. The construction is high quality and the design is very good. The same can be said about the rest of the resort, the lobby, the pool area, the bar and restaurant, etc... Service is high quality, befitting a resort of this class. However, I cannot recommend this place. For one simple reason. Its location leaves too much to be desired. There is a flagrant mis-match between the high quality of the hotel and its extremely poor location. First, while the resort is clearly on the seafront, the beach is completely unusable. Chalong Bay, which this hotel faces, is a mainly a mudflat. It is used as anchorage for all manners of boats. Not quite an industrial harbor but not a glamorous marina either. The sea water right in front of the hotel is the color of chocolate milk. And that is at high tide. At low tide, the place is almost a swamp, in look and in smell. There are small islands facing Chalong Bay, which makes for a very decent view. But in my opinion, that does not compensate for the nasty condition of the sea right in front of the hotel. Then there is the 'neighborhood' behind the resort. This consists of a super-busy main thoroughfare with cars, trucks, and motorbikes zipping by at high speed. Chalong town up the road is actually kind of interesting. But one takes one's own life in walking there, especially at night as there is absolutely no sidewalk. Not surprising that there is a taxi station right in front of the hotel charging premium prices. In the end, the thing that bothered me the most was that luxury was juxtaposed incongruously to such a dismal location.
Deanna C. Solo travelers Australia, December 11, 2012
A great find; very good service

Clean, convenient and well situated.
8.3
Excellent breakfasts and interesting restaurant menu.

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Customer Reviews - Serenity Resort & Residences Phuket, Phuket

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