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Seri Pacific Hotel Kuala Lumpur

Jalan Putra, Chowkit / Putra WTC, Kuala Lumpur, Malaysia 50350 (Show on map)

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Formerly : Best Western Premier Seri Pacific Hotel
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Area: Chowkit / Putra WTC Number of Rooms: 560
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

based on
5523 reviews

Value for Money
8.3
Location
8.0
Staff Performance
8.1
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.2
Food/Dining
7.6
All reviews (5523)
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Han Y. Couples China, November 13, 2013
central location and friendly staff

location, food and facilities
7.7
it was all good. the hotel is near to the shopping area and the food in the hotel was superb.
Major D. Solo travelers United Kingdom, November 12, 2013
Excellent once the inital problems had been sorted

The quality of food, the bar and the room.
7
On arrival with a pre-booked and pre-paid room it took 25 minutes to check in!!! The room was not ready, it was not the room I had ordered. The receptionist kept answering a desk phone and I had to tell her not to take another phone call until she had finished booking me in. 300 Malay Ringgits had to be paid up-front to cover the mini bar and other incidentals. The last straw was that the mini bar was empty when I finally arrived in the "only room available"!!! I called duty Front Office Manager and expressed my displeasure at the whole experience. Within minutes she arrived at the room together with Reception Manager and a porter to transfer my luggage to an upgraded room with a fully stocked minibar and complimentary access to the Club Lounge, bar and dining area on 30th floor.The complimentary large bowl of fresh fruit was already placed in the room and was a very impressive selection. The manager was very efficient and extremely apologetic. From that point on my stay was brilliant. Excellent bar and entertainment. Good food and pleasant staff all of whom were more than happy to help me practice my inadequate Malay language skills! Excellent room and laundry service. Towels and bed linen pristine. After the first 30 minutes it was a thoroughly enjoyable stay at this hotel.My thanks to Sry Haryanti Mohd Nor for the seamless way in which she dealt with the problem and arranged the upgrading.
Waseem M. Families with young children United States of America, November 11, 2013
Great

Staff, location, easy access to public transportation.
9
Great in every way. Will always stay there if possible.
Rosli L. Couples Malaysia, November 11, 2013
Great stay

Great Location,Easy acces to Train,very quiet,comfortable room.
9.7
Very good hotel,value for money.Fast check-in and super fast check-out(Less than 60 second). Easy acces to public transport e.g LRT,commuter.
Wafa A. Families with young children Malaysia, November 10, 2013
ok

location
6
Lenny S. Families with young children Singapore, November 10, 2013
Comfortable, enjoyable and excellent experience

Very friendly staffs, clean and well maintained rooms and strategic location.
6
Our stay was excellent and comfortable, on arrival we were ushered by friendly and smiling staffs. The room really surprised us for a hotel of this age, well kept and clean. We don't have the apportunity to patronise the facilities at the hotel, except the swimming pool which can be improved further without the flying insects especially bugging us.
Hj Y. Families with young children Brunei Darussalam, November 10, 2013
It was ok

Near to pwtc, easy access and its in d city
6
The stay was ok, but some of the staff seems very unfriendly espeacially the front desk staff and the concierge, they stereotype the customer. If the customer look wealthy they will serve them well, but vice versa to other customers
Rossie D. Business travelers Malaysia, November 10, 2013
Really worth the money paid for.......

Location, clean & comfortable......
9.3
Very satisfying. I was there to attend my sis' graduation ceremony at PWTC, which is only in the next building. I was most satisfied with my room & the hotel service. Would definitely recommend this hotel to anyone......
Lee T. Business travelers Malaysia, November 10, 2013
Good and Satisfactory

Location, Clean and Comfortable
7.7
The rooms were nice and clean with nicely designed bathroom. Beds were comfortable and price are very reasonable. staff were friendly and helpful. Easy check in and check out. Booking was simple with agoda.com
Marhanie O. Families with young children Malaysia, November 10, 2013
Very comfortable.

Near by PWTC, Easy transportation and very clean room.
9.3
Very great and easy access during the function at PWTC.

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Customer Reviews - Seri Pacific Hotel Kuala Lumpur, Kuala Lumpur

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