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Excellent 9.0
Based on 2100 reviews

Recent customer comments

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based on 2100 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 9.0
  • Location 9.1
  • Room Comfort/Standard 9.2
  • Service 9.2
  • Value for Money 8.5
  • Food/Dining 8.8

Matthew H. from United Kingdom
Stayed 2 nights in May 2014
Lovely hotel. The staff were so accommodating.
Staff Location Spa
It was an amazing experience. When they discovered we were honeymooners they upgraded our room and twice left gifts for us.
Reviewed May 26, 2014

tsang L. from Hong Kong
Stayed 2 nights in May 2014
comfortable nice service
nice river view and the restaurant
relaxing, comfortable , room service and front desk service are suprising
Reviewed May 17, 2014

Lois Y. from Malaysia
Business travelers
Stayed 3 nights in September 2013
I felt pampered during my stay
convenient, comfortable and consumer oriented
wonderful stay, i will be back again :)
Reviewed May 16, 2014

Brandon A. from Australia
Stayed one night in May 2014
Very impressed with hotel
Quality of hotel excellent Excellent airconditioning which is required in Bangkok Felt very relaxed at hotel Chargers whwre very reasonable for quality of hotel
Excellent Would stay again and recommend to friends
Reviewed May 06, 2014

Markus M. from Finland
Stayed one night in April 2014
Great luxury hotel with good location
Riverside location, friendly staff and luxury interior
We stayed only one night in Krungthep Wing (Deluxe Balcony). Checkin was fast and staff was very friendly and helpful explaining possible activities. Afternoon tea with small snacks and "happy hour" drinks in the lounge were a nice plus. Free cruise was located just next to the hotel in the evening and it made it easy to have a dinner outside restaurant (taxi back to the hotel was only a few bahts). Only disappointment was the breakfast, which was quite ok, but we were hoping to see wider selection of food available. Shangri-La isn't a cheap hotel but we got a decent price with Agoda so the price was ok. Overall a very nice hotel and we can recommend it to anyone considering staying in Bangkok.
Reviewed May 04, 2014

Shayne M. from Australia
Stayed 2 nights in April 2014
Superb! High class hotel with excellent facilities
Club access, excellent staff and quality of food
Our stay was fantastic. We very often stay at Shang hotels around the world because the quality and standards are very high and Bangkok Shang did not disappoint.
Reviewed May 03, 2014

Robert B. from United States
Solo travelers
Stayed one night in April 2014
Love this hotel!!!
Professional Staff, Cleanliness, Location
This was my first time in Bangkok and hopefully will not be my last. One thing that I do know is that I will always stay in this hotel! It's pricier than the other hotels in Thailand but you definitely get what you pay for. Most of the time there I was attended to by Peach (at the front desk) and I must say that she is very pleasant, friendly, and professional. As well as all the other staff there. They really know how to take care of you and pay attention to the very last detail. Thank you, Shangri-La for making my first trip to Asia unforgettable.
Reviewed April 30, 2014

ChapYinKen H. from Hong Kong
Stayed 3 nights in April 2014
Old ! Worker lack of knowledge !!
Internet , cheap, and river
No too good. The hotel is old. But super cheap
Reviewed April 28, 2014

Shum F. from Hong Kong
Stayed 3 nights in February 2014
Good location and nice staff
Breakfast, good staff and location
The room It's older and smaller than I thought, but staff is very nice, location is great.
Reviewed April 27, 2014

John M. from Australia
Families with young children
Stayed one night in April 2014
Had a wonderful time there
Friendly, attentive and helpful staff and service
We were very impressed with the hotel,. The hotel is five star and clean and staff are very friendly.
Reviewed April 18, 2014