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Shangri-La Hotel, Bangkok

89 Soi Wat Suan Plu, New Road, Bangrak, Bangkok Riverside, Bangkok, Thailand 10500 (Show on map)

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Shangri-La Hotel, Bangkok Bangkok - Chi Private Spa Suite - The Luxury of Space Shangri-La Hotel, Bangkok Bangkok - Chi Spa - Entrance Shangri-La Hotel, Bangkok Bangkok - Chi Spa - Inner Sanctum Shangri-La Hotel, Bangkok Bangkok - Chi Spa - Entrance by the Pool Shangri-La Hotel, Bangkok Bangkok - Retail Therapy at Chi Spa Shangri-La Hotel, Bangkok Bangkok - Chi Spa - Wet Treatment Suite Shangri-La Hotel, Bangkok Bangkok - Chi Spa - Spacious Interiors Shangri-La Hotel, Bangkok Bangkok - Deluxe room Shangri-La Hotel, Bangkok Bangkok - Apart Studio Shangri-La Hotel, Bangkok Bangkok - Garden gallery Shangri-La Hotel, Bangkok Bangkok - Family room Shangri-La Hotel, Bangkok Bangkok - Horizon Executive Suite
Area: Bangkok Riverside Number of Rooms: 802
Free Wi-Fi

Recent customer reviews

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Superb

9.1

based on
910 reviews

Value for Money
8.6
Location
9.2
Staff Performance
9.3
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.3
Food/Dining
8.8
Couples (910)
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Mengxi W. Couples China, March 1, 2015
Excellent stay

very comfortable room, great river view, good service
9.7
Very clean, and stylish room, great river view from the high floor, good service and great value for money
Jawad A. Couples Malaysia, February 8, 2015
Best place to stay in Bangkok for many reasons

Proximity to shopping, away from traffic, beautiful river view
10
Ng S. Couples Singapore, February 7, 2015
Not as good as I expected,won't trust agoda rating

Room service, river view
6.7
The staff are not so good and friendly. Staff here not so efficient here too and most times I feel invisible
Deborah C. Couples United Kingdom, February 5, 2015
Bitterly disappointed

Location
6
When you think Shangri-La, you tend to think opulence, class, impeccable service, a memorable stay... Unfortunately these expectations proved to be far too high. We stayed at the hotel for 3 nights having spent two previous nights at The Sukhothai, which incidentally was fantastic, making our experience at the Shangri-La even more gutting. The staff had a somewhat "whatever-shoulder shrug" attitude and a wholly corporate feel. The pool area was crowded and there were construction works going on right behind it. When you have paid a substantial sum of money to stay at the hotel, the sound of a chop-saw and hammering at the poolside seems completely unfair. I called guest services to find out how long it would be going on for and the lady said she would find out for me. I never received a call back. Pretty much sums up the lack of customer care Shangri-La provides, but then there will always be other customers won't there, because they're The Shangri-La. Overall, our room was small and tired, service was upsetting, construction work was unforgivable, and we wished we had booked somewhere else. Will never return.
Pitithitiya D. Couples Thailand, January 30, 2015
The best!

cleanliness and beautiful
9.3
I am so happy
Rod M. Couples United Kingdom, January 21, 2015
Great hotel with5* service

Quality, location, outdoor pool area
9.3
Have stayed here a number of times when the deal has allowed. It has that feel good , quality factor. The lounge area off the lobby has always felt a bit soulless - dont know why as they have a lovely vista siting at the Long Bar there. Always a pleasure staying here with access to the Skytrain at the back of the main hotel just a few meters away. The hotel can arrange taxi to airport for 400b fixed charge to include tolls.
Dana H. Couples United Kingdom, January 12, 2015
Best hotel in Bangkok

rooms, location, staff
9
I loved the Shangri-La. It's situated on the river - convenient for both the BTS train and river ferries. The rooms are luxurious, with very comfortable beds. The staff are extremely helpful and everyone says hello. The pool area is excellent as are the gardens. I hope to stay here again.
Diane S. Couples United States of America, January 11, 2015
Great hotel, great value, great location

The rooms...very comfortable and elegant. The staff, very professional and helpful. The pool.
9.7
Loved it. Service at the pool was okay, not grat. Staff should be trained to look around once in a while, to see if anyone wants anything. But overall, a great hotel in a great location, for a reasonable price.
Sutha W. Couples Singapore, January 10, 2015
Exclusive wing, great service, great food

The complimentary breakfast buffet, the location that's very convenient, the sincere service
10
The krungthep wing deluxe room was well furnished with a beautifully comfortable bed and a balcony facing the chao phraya river. The restroom had a good sized bathtub and shower area. The room was well stocked and room service was prompt and service was close to impeccable. The exclusiveness of the krungthep wing is what I adored about the room, with the peace, quiet and a smaller crowd of people present. The wing is separate from the actual hotel and hence service is more exclusively catered to the guests staying there. With the complimentary buffet breakfast, which changes in variety slightly daily, tea with goodies, and cocktails and bites in the evening further ensure you are fully taken care of even if you choose to stay in the hotel the entire day. The butler, together with all the staff, are very prompt and friendly. Furthermore, the wing is located right beside the saphan taksin bts (train) station which allows you to all the malls and shopping areas at different bts stations conveniently. Most importantly, there are numerous food areas, street food stalls and restaurants to try all within walking distance from the hotel along the main roads, which made it so convenient to be daring. Throughly enjoyed my stay and would highly recommend this place to anyone staying in Bangkok.
Sacha D. Couples United Kingdom, January 6, 2015
Bangkok

Location, pool and Thai restaurant
9
Excellent

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Customer Reviews - Shangri-La Hotel, Bangkok, Bangkok

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