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Verified traveler reviews

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based on 433 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.3
  • Location 8.8
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 8.4

ASAD M. from United Kingdom
Business travelers
Stayed 4 nights in February 2016
Bad Service
Lack of serving staff and really bad service at the breakfast.....waiters are just running here and there without even look at the customers. Quality of food was really poor.
Reviewed March 07, 2016

Michael D. from United Kingdom
Families with young children
Stayed 6 nights in February 2016
FUN !!
Best ever stayed in probably 15 top hotels in Dubai this wins hands down
Reviewed February 20, 2016

Robert B. from United States
Business travelers
Stayed 2 nights in February 2016
Lovely stay
The spa, the room and location
Reviewed February 14, 2016

Trevor M. from Canada
Business travelers
Stayed 2 nights in January 2016
Cant gonwrong with the Shang
Spacious room, professinal staff and location
Reviewed February 03, 2016

leonard N. from United States
Business travelers
Stayed 3 nights in January 2016
Arab Health
Service, Service, Service
Reviewed January 30, 2016

Lolwa A. from Saudi Arabia
Stayed 4 nights in January 2016
Stains every where in the room. Not comfy bed
Location. Valet parking
I won't waste my money there ( encouraging improvement)
Reviewed January 28, 2016

marina S. from Australia
Families with older children
Stayed 2 nights in January 2016
Very satisfied
The courtesy bus to the Mall, view from our room and quality of our room
Our stay was fantastic, great staff, beautiful room with a fantastic view.
Reviewed January 18, 2016

MarivenA R. from Philippines
Families with older children
Stayed 2 nights in December 2015
Shangrila never fails us.
We had one of the best views of Burj Khalifa on the New Year's Eve countdown
My family enjoyed our stay.
Reviewed January 05, 2016

Brian M. from United States
Stayed 3 nights in December 2015
Nice stay
Location, concierge service was awesome, room was nice
We went to Dubai for a New Year retreat. Stayed and the Shangri-La Hotel Dubai. The hotel is kept in good shape even though its showing its age. Staff are very helpful and friendly. The one thing that stuck out the most for me was the concierge service, this was out of this world. Overall we were please with our stay and would go back again.
Reviewed January 04, 2016

Abdul M. from Qatar
Solo travelers
Stayed 2 nights in December 2015
Excellent staff
Staff, food and comfort
Reviewed December 26, 2015