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Shangri-La Hotel Dubai

Sheikh Zayed, Trade Center 1, Sheikh Zayed Road, Dubai, United Arab Emirates 75880 (Show on map)

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Area: Sheikh Zayed Road Number of Rooms: 302
Free Wi-Fi

Recent customer reviews

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Fantastic

8.6

based on
314 reviews

Value for Money
8.0
Location
8.7
Staff Performance
8.7
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.9
Food/Dining
8.3
All reviews (314)
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Wayne J. Families with older children United Kingdom, April 8, 2015
Disappointed with quality of service

The location, pool area and the food in the Chinese restaurant.
5
We were all extremely disappointed with the service level by the staff. I had chosen the Shangri La based on previous experience in the Far East which had always been exceptional. However, the Shangri La, Dubai is well below the standards set by other hotels in the group. At the check in the receptionist appeared uncomfortable with the system and didn't really explain herself when we were unable to have adjoining rooms. We arrive at 9pm and needed to have a snack, at the Dunes Cafe we managed to persuade them to allow us to eat from the A La Carte menu as a full buffet would have been too much and we didn't want to waste our money or food. Ordering some pasta for myself and my wife doing the same. This has to have been the worst pasta ever served, the spaghetti was in one lump on the plate!!! The next morning we went for breakfast and we found vomit in the corridor of our floor and outside our Daughters room!! When she complained to reception there was almost an indifference to her request to get the area cleaned. One evening we were looking for the bar area so that my wife could have a smoke and I could enjoy a nightcap. Our Daughter is 19 and knowing that she would not be able to drink we assumed however that she would be able to join us in the bar. When we asked the security guy for directions to the bar Asa family he gave them to us and then once we got settled and placed our order the same security guard approached us in the bar and asked for our Daughters ID. I explained that she was not drinking however there is an age limit of 21 to enter a bar. Ok I have no issue with that but why didn't he tell us that when we asked for directions. On another evening we wanted to eat at the buffet but on arrival the restaurant was full, we asked that we be called in our room when a table was available but no call ever came. Luckily we found something to eat elsewhere. Finally, the breakfast buffet was chaotic with stag running around all over the place. Never again !!!!
Serge F. Solo travelers Switzerland, March 23, 2015
Best in Classs

staff, location, pool & restaurants
8.7
Excellent experience. The staff is super friendly and go beyond any measure to help elderly and or disabled people. Caring and personal. If you are tied of the super large 5 star hotels and like personal attention to details, this is the best 5 star hotel in Dubai. I know trust me I have been here for 9 years.
Mohammed B. Solo travelers Saudi Arabia, March 21, 2015
Hevymo

Location
9
Yes few times
Sung Y. Couples Australia, March 19, 2015
value for money

quality, location, service
8.7
Very nice
Antonio M. Solo travelers United States of America, March 15, 2015
Amazing

Food, View, people
10
Amazing place, no complaints.
Roz J. Business travelers Australia, March 14, 2015
Close to Dubai Mall and financial district

vietnamese restaurant, quiet bar to read in and great room
8.7
as expected given price and rating. Nice view towards Burj
Tariq A. Couples Saudi Arabia, March 14, 2015
Not a 5 star hotel in my opinion

Nothing I like
5.3
First they wanted to put me in a smokers room then they upgraded me to a bigger room scince it was the only non-smoking room available. The room was not clean, bathroom needs maintenance, and bed was not comfortable.
Norwina J. Couples Philippines, March 12, 2015
Not as expected

The breakfast
6.3
I was disappointed with the room. I was expecting more as we paid more than 1,000dhs. The staff were not accommodating enough to tell us what's complimentary or not. It's not a volunteered information, you have to ask one by one.
Nevzet K. Business travelers France, March 9, 2015
Amazing Hotel,..wry friendly stuff!

Room,Cleanliess
9
Excelent!
Fairbairn J. Couples Canada, February 21, 2015
So happy with the Shangri La hotel!

The staff are super friendly and went out of their way to make my cousin and I feel at home. The breakfast they served was amazing. Definitely worth it! I highly recommend this hotel!
8.7

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