Excellent 8.7
Based on 221 reviews

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About Shangri-La Hotel Guilin


Designed for both business and leisure travel, Shangri-La Hotel Guilin is ideally situated in Qixing District; one of the city's most popular locales. The hotel lies 4.5 km from the city center and provides accessibility to important town facilities. A well-kempt environment and its proximity to Yushan Stone, Folded Brocade Hill (Diecai Hill), Wangjiang Pavilion give to this hotel a special charm.

Simply put, all the services and amenities you have come to expect from Shangri-La Hotels and Resorts are right in the comfort of your own home. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, facilities for disabled guests, express check-in/check-out.

Shangri-La Hotel Guilin is home to 449 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, carpeting, clothes rack, complimentary instant coffee, in-room tablet. The hotel's recreational facilities, which include hot tub, fitness center, sauna, outdoor pool, indoor pool are designed for escape and relaxation. Whatever your purpose of visit, Shangri-La Hotel Guilin is an excellent choice for your stay in Guilin.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)

Swimming & soaking

  • hot tub
  • outdoor pool
  • indoor pool

For kids

  • children's playground
  • pool (kids)

Food & beverage

  • 24-hour room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • babysitting
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • garden
  • elevator
  • executive floor
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
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The property offers a daily Cuengh Folk performance from 07:00 PM to 08:00 PM.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 380 CNY
Breakfast Charge (when not included in room rate): 140 CNY
Check-Out Until: 12:00AM
Distance from City Center: 4.5 km
Distance to Airport: 30 km
Non-Smoking Rooms / Floors: No
Number of Bars: 1
Number of Floors: 7
Number of Restaurants: 2
Number of Rooms : 449
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 2010
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.7
  • Location 7.7
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for Money 8.3
  • Food/Dining 8.4

Paul H.
United Kingdom
July 23, 2016
Fantastic Hotel in a fantastic location
From when we were collected at the airport to when we were dropped back our stay ranks as one of the very best we have had anywhere in the world. The tours arranged for us by the staff and especially Jeff our guide were very well organised to fit what our family wanted. We stayed in the Horizon Club floor which meant private afternoon tea and breakfast both of which were varied and delicious. Cannot recommend a visit here too much.

Dane P.
United Kingdom
June 10, 2016
Not good stay
The hotel is over priced and then they charge ridiculous amounts for breakfast and other activities. The rooms are ok but not worth the expensive price tag. Swimming pool was closed.

Mads L.
April 30, 2016
Bargain during off-season
Great gym and swimmingpool. Wonderful room. Location a little far for walking to the center. Strangely enough the room-service did not apply (staff said) 24/7 (say at 22 hrs) as otherwise stated in welcome folder.

Dian P.
April 02, 2016
My parents loved to stay in this hotel. The location was great, very helpful staff and the view from our room was excellent. Would stay here again if we come back to Guilin.

Timothy S.
April 01, 2016
Our stay Shangri-La Hotel Guilin was second to none. We had an amazing experience from start to finish, staying in the hotel for 8 nights and every day was sensational. The facilities are absolutely perfect for a young family, with a games room and outside play areas. Staff are very good with children of all ages (and adults!), showing patience and a caring nature towards them. Although the location is not great, it makes up for it with everything else. It generates a very relaxing atmosphere both inside the hotel and throughout the garden and outside areas. During our stay, people of all ages, including young couples, stayed at the hotel and had nothing but positive experiences. I would have no hesitation in recommending this place to everyone and anyone. If we ever get back to Guilin, we will be back to the Shangri-la without a doubt. Thank you to the amazing staff - you really did go out of your way to make our stay the most memorable of many, many hotel visits!

Yiu L.
February 05, 2016
Great hotel in a quiet part of town
The hotel is situated in the quieter part of Guilin city so if you are worry about noise level than this hotel is a must. The check in was quick and we were ushered to our room. The room size was good with a view of the river as we booked.

Handi W.
December 30, 2015
Decent 2 nights stay
Indoor pool, room comfort, value
Decent stay over Christmas break. Location is a little far from city center but not a big issue since it's a quieter area. Staff performance were really inconsistent, some good some really bad. Major mishap for our Xmas day dinner, had to complain to the manager but she handled the situation really well and came up with a good solution. Price is decent for the brand due to it being a lower tier city and nice facilities, great for family.

Alessandro L.
December 22, 2015
Great Staff Comfort Room
Staff, bed comfort, view
Great stay with nice room and polite staff

ralph S.
United States
November 06, 2015
Not Shangri-La
Clean, fast elevator service, some very helpful staff
I was in a unique situation. I stayed at the hotel the first two,visits as part of a group tour. I also wanted to stay an additional night after the second group stay. I also,wanted to keep the same room. Through a series of communications I was told that the room I had was a river view and was a higher cost than the room type I had booked for,my independent extra night. If I wanted or remain in my room I would have to pay an additional 25 dollars. My other option was to,move to another room. This would require me to pack, store my luggage while I was out and pick up my luggage at the end of the day and move toms new room. I understand the difference in cost but I thought, that since I had stayed tow other times that they might, as a courtesy, allow me to stay and not charge me. I checked and found there were some additional rooms in that category, i.e. They were not sold out in that category. What was infuriating was the manner in which management communicated its decision. First, they had a subordinate do it, one that wasn't fluent in English, rather than speaking with me directly relate than a direct communication. Additionally, the dismissive and inconsistent manner in which they replied wasmridiculous. Saying that they were,full in that category and then saying I could have the room for an additional,fee was obviously not accurate, especially sincemroomsmwere still available,on line in that category on the morning and evening I was required to move. I also,asked at the desk and confirmed that this information was accurate. This episode left a very sour tast in my mouth. I should have moved to the Sheraton which is in the center of town, unlike the Shangri-la and it was substantially less expensive. My bad.mi won't choose them again.

Jay H.
United States
October 26, 2015
Personalized professional attention
Location, on-site attractions, front desk staff/concierge
The Shangri-La was indeed a peaceful, luxurious haven to retreat to after a day of exploring the many attractions in the Guilin area. Attentive welcomes, super-responsive concierge service and plush surroundings made this a wonderful base for my eight-year-old and I.