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Shangri-La Hotel Hangzhou

78 Beishan Road, West Lake District - West Lake Scenic Area, Hangzhou, China 310007 (Show on map)

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Area: West Lake District - West Lake Scenic Area Number of Rooms: 382
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

from 224 reviews

Value for Money
7.2
Location
9.0
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.3
All reviews (224)
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David L. Families with young children Singapore, July 21, 2015
Bar is very disappointing. It is is not Shangri la

The rooms, the service and the organisation.
8
Overall it was good. But the bar was very disappointing. It is not The Bar that Shangri La is famous for worldwide. The food was also disappointing which like i have said, nit the Shang standard i would expect.
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Jilin L. Families with young children China, May 25, 2015
Great location

located right next to west lake
8.3
great location, right next to west lake, but the government needs to do something about the unpleasant traffic alongside the lake. It would be much nicer if no cars are allowed in this area.
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Susanna A. Couples United Kingdom, April 28, 2015
很好的酒店

1.up.grade a little big room. 2. give us a nice cake to our 35 year wedding.anniversary.
9
good.
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Kris L. Couples China, April 21, 2015
Location is good, but it's a bit too old.

Dining , staff, location
7.7
Location is excellent, but the facilities are too old. Bathroom does not have safety facilities for old people. Others are fine. Staff are fine.
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Wang X. Groups China, April 5, 2015
Perfect location and good service

perfect location, good service and nice food
10
Travel with my parents in Hangzhou and stayed in Shangri-La for 3 days, the hotel located nearby the west lake and only need 3 minutes walk to get there. Its perfect location will help you avoid finding a taxi in the gold vacation week.
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Jinou P. Couples South Korea, March 30, 2015
Needs some investment

Location location location
7.3
Throw back to the 90's China hotel. I would be reaching to say that it has old world charm... But that's the best I could say to be cordial. The hotel really needs some money spent to update everything. F&B in particular is utterly uninteresting.
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Carolina V. Families with young children Chile, March 29, 2015
Shangri-La Hotel Hangzhou

Location
8.7
Very good
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Tse Y. Families with young children China, February 18, 2015
Comfort stay

The view is excellent
9.7
Very good!
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Tak S. Couples Hong Kong, January 11, 2015
3 Problems

convenient location, spacious room
6.7
3 problems 1. old room 2. merging 2 beds into 1, leaving an uncomfortable crack in between 3. TV noise too low and cannot be fixed after complaint
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Lim K. Families with older children Singapore, December 31, 2014
A pleasant stay experience

Couteous and helpful staff; spacious and clean room; good location next to Xihu
8
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