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Excellent 8.2
Based on 106 reviews

Recent customer comments

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based on 106 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.6
  • Service 8.2
  • Value for Money 7.4
  • Food/Dining 8.1

7.3 Mei L.
January 03, 2015
First trip to China
Fast speed to checking in and out. Good service staff, with big smiles and great attitude. Speed in providing all services.

9.7 Yih C.
January 01, 2015
Hotel with excellent location
close to places of interest, clean, friendly staff
It was great stay! convenient and comfortable for family with young kids.

8.7 Alex C.
December 30, 2014
Enjoy stay in Harbin during late December
Staff service, food and health club facilities
The Superior room is probably a 4.5 star standard compared to other 5-star hotels we've stayed at for a similar price, mainly in terms of the bathroom facilities and accessories such as blow dryer, etc. However everything else (particularly staff service, food and health club facilities) was definitely 5-star standard. The only negative during our stay was that we couldn't eat at the 'Coffee Lounge' restaurant on our last night there because it had been fully booked out for a private Christmas party until after 8pm that night. Overall the Shangri-La Hotel offers reasonable value for money but has a relatively expensive room tariff which may simply reflect the generally high cost of staying/travelling in Harbin.

10 Alexey D.
September 23, 2014
Good stay
food, view, hospitality
It was nice

10 Wei C.
United States
September 14, 2014
Smaller Shangri-la
Service, facilities, appearance
Everything one would expect from a Shangri-la hotel: excellent service, cleanliness, great facilities. Just smaller and plainer than other Shangri-la locations.

6.7 kar L.
May 30, 2014
Typical 5 star but room is quite small
Chinese restaurant is good, near to park, staff is good
It's our 1st trip to harbin, hotel is nice but it's a bit far from tourist attractions

7 Chris S.
United States
February 26, 2014
It was a nice hotel but not worth the money.
Friendly and helpful staff, Nice breakfast, comfortable room
I wanted a luxury stay in Harbin, so I booked the Shangri-La hotel. It was a nice hotel, but not worth the money. The staff was helpful and friendly, but it just wasn't at the level I would expect for a Shangri-La. The quality of the lunch food was also not at the quality I would expect.

9 Robin H.
February 15, 2014
Luxurious hotel but a bit out of way
Polite efficient staff, clean room and good breakfast
The room was clean. The TV was sharp and had a good variety of channels. The staff were very polite and efficient. It is however a bit out of way. You hVe to use taxi wherever you go. There was no problem at all for you to catch a taxi as you go out but beware on you way back. It is best to hire a taxi wherever you go. The taxi fare is cheap, RMB70 per hour.

6 Robin H.
February 10, 2014
Small room, out of way but staff are efficient
Efficient staff, lots of taxis and next to beautiful Songhua River
The room is very small for the money I had paid. The hotel is quite out of way. You will need a taxi wherever go. There is nothing of interest except the Songhua River. Although the staff are very efficient and helpful, there is still no value for money at all.

7.7 Elizabeth W.
New Zealand
January 28, 2014
Comfortable and convenient
fitness centre, horizon club, very helpful staff
The airport transfer service was waiting for us and took us to the hotel safely. We had booked Horizon Club rooms and the check in was good but we were a bit disappointed in the size of the rooms especially the bathroom. The Horizon Club was great for pre dinner drinks and breakfast, we also had a good buffet breakfast in the Coffee House. The fitness and pool facilities were very good. We spent a whole day out at the Ice and snow festival and Central street in the extreme cold and it was lovely to come back to the hotel to relax and thaw out.