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Shangri-la Hotel Singapore

22 Orange Grove Road, Orchard, Singapore 258350 (Show on map)

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Area: Orchard Number of Rooms: 747

Recent customer reviews

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Excellent

8.7

based on
506 reviews

396 reviews in English

Value for Money
8.1
Location
8.3
Staff Performance
9.0
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
9.0
Food/Dining
8.6
All reviews (506)
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Mark B. Families with young children Australia, February 7, 2016
Great time

Swimming pool, food and location
10
You have everything you need at the Shang , no need to leave the hotel
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Adrian T. Families with young children Singapore, December 28, 2015
Great place for family

Food and pool are good
9
Great
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Patrina T. Families with young children Singapore, December 28, 2015
Great Hotel

Food was good, staff were pleasant, rooms were clean
7.7
Generally good. We had adjoining rooms and the kids had fun.
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Rulei W. Families with older children Singapore, December 25, 2015
Kaye

Room, service and welcome gift
8.3
Except location, everything is excellent
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Shaun T. Groups Singapore, December 6, 2015
met expectations but did not impress

service, tranquility and location
7.3
stayed in the tower wing. the building and rooms are a little dated but still maintains the elegance characteristic of the shang rila brand. service from concierge and guest services were good, but the service at the hotel's restaurants was disappointing. some tables at the outdoor seating area of the line restaurant were also crawling with ants. location wise the hotel is located on a small hill just off orchard road and so in spite of the central location in the city's shopping district, guests can still enjoy some peacefulness.
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Sandhya D. Families with older children Singapore, December 6, 2015
Comfort at its best

Spacious room, clean, friendly staff
10
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Dominic S. Business travelers United Kingdom, November 14, 2015
A great hotel in a nice location

Size, pool, breakfast
8.3
Very nice stay at the hotel. Clean room with a garden terrace in the garden wing. Slightly older and worn interior. Nice staff. Very nice stay, thank you all
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Tejinder R. Business travelers United States of America, October 31, 2015
Disappointed

The room was large; the tea lounge in the main lobby was good; the pool area was good
6.7
I am a Jade member of the Shangri-La Golden Circle and have been a fairly regular guest at their various hotels in India, China, Turkey, Singapore, Malaysia, and Thailand for which I am normally charged under a corporate rate. This time the Shangri-La rejected to provide me a room under the corporate rate and instead informed me that they were running a full house and thus could not provide me a room at all. However within 5 minutes thereafter I obtained 2 rooms in the same Shangri-La Singapore location through Agoda without any problems whatsoever. Thus it seems Shangri-La might be practicing a policy of price-gouging and disregarding their loyal guests for additional room rates. Although the room provided was very good, in their Valley Wing (which is their "superior" wing/product), the shower was not very effective (warm water would come from the hand-held shower whilst cold water dripped onto your head from their overhead shower simultaneously), their in-room coffee machine was not working, and their air-conditioning was too warm (even when set at 19 deg Celsius with fan on high). I informed the housekeeping representative about these and she promised to make a report and rectify the same but no action was taken during my 3 days stay. Their staff at the Valley Wing breakfast and tea lounges had no clue what Assam tea meant, although their menu stated that Assam tea was available. I was advised that they needed 24 hours advance notice to order Assam tea as "it takes 24 hours to prepare the same"?? I asked them whether they had a tea plantation, and a tea processing plant, in their garden or whether they would fly in some fresh tea all the way from Assam, India within the 24 hours? But this was just way over their heads. Other than these points, their general staff and service were very good.
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Pauline S. Couples United Kingdom, October 28, 2015
Superb Hotel

The staff were friendly and knowledgable, the location was great and the food in the restaurant was superb.
9.3
We couldn't fault the hotel, it was one of the best we have stayed in. Our room had fantastic views overlooking the river, the staff were friendly and helpful and very professional. The only problem we had was water dripping from the ceiling in the bedroom due to the air conditioning which caused a wet carpet. However the staff were very quick to sort it out and we could have changed rooms but loved the position of the room. We had one of their magnificent buffets one evening which was excellent. We would definately return and went onto stay at the Shangri-La in Singapore which was equally as good.
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Cynthia W. Business travelers Hong Kong, October 22, 2015
excellent service

reliable staff, clever and quick check in and check out, best conditions
8.7
Comfortable, luxury and seamless
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