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Shangri-la Hotel, The Marina Cairns

Pierpoint Road, Cairns City Center, Cairns, Australia 4870 (Show on map)

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"Central, day room and helpful staff..."

  • Haroled, Australia
  • August 14, 2015
  • Area: Cairns City Center
  • Rooms : 255
  • Free Wi-Fi

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Room Types
Superior Sea View Room
Superior Room
Deluxe Marina View Double
Superior Room Double
Superior Sea View Room Double
Superior Room Early Bird
Superior Sea View Room Early Bird
Deluxe Marina View Early Bird
Deluxe Marina View
Deluxe Marina View
Superior Room
Deluxe Marina View Double
Superior Sea View Room
Superior Sea View Room Double
Superior Room Double
Superior Room B&B
Superior Sea View Room B & B
Deluxe Marina View B&B
Executive Suite
Executive Suite
Executive Suite Early Bird
Indulgence Package Horizon Club
Horizon Club Marina View Room
Horizon Club Marina View Room
Horizon Club
Horizon Club Marina View Room Early Bird
Executive Marina Room
Executive Marina Room
Executive Marina Room B&B
Executive Marina Room Early Bird
Discovery Package


When would you like to stay at this hotel?

Features of Shangri-la Hotel, The Marina Cairns

24-hour front desk

24-hour room service

ATM/cash machine on site



business center

car hire

car park

coffee shop


currency exchange


executive floor

express check-in/check-out

facilities for disabled guests

laundry service

luggage storage

meeting facilities


poolside bar


room service

safety deposit boxes


smoking area


Sports and Recreation

fitness center


outdoor pool

pool (kids)


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

valet parking

Languages Spoken



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Ideally located on the edge of The Marina, this property offers complete luxury combined with tranquility. This grand and elegant property boasts 256 rooms and suites that overlook the Marlin Marina, Trinity Bay, the mountains beyond the city, or the hotel’s well manicured gardens. Perfect for those who want to combine business with leisure, in-house guests will be delighted to stroll through Shangri-la Hotel, The Marina Cairns's boardwalk that features an array of first class restaurants, cafes, bars, and guests can relish in picturesque scenery of the yachts sailing on the marina. Take a refreshing stroll from the property and you’ll find the city center, Esplanade Lagoon, Reef Fleet Terminal, and Pier Shopping Complex. Awarded for being the Best Deluxe Accommodation Award from Queensland Hotel Associate in 2009, and Winner of Meetings and Business Tourism Award from Tropical North Queensland Tourism Award in 2009, Shangri-la Hotel, The Marina Cairns is a remarkable choice. Ideally located on the edge of The Marina, this property offers complete luxury combined with ... see more
Guests are required to provide an estimated check-in time to the property prior to arrival.

Wi-Fi/Internet access is available throughout the property at no additional charge.

Transfer service is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details prior to arrival.

Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s)
Must use an extra bed

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Check-In From

Check-Out Until

Distance to Airport

Internet Usage Fee

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Time to Airport (Minutes)

Recent customer comments

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from 451 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (451)
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Lav B. Business travelers Australia, August 22, 2015
An old 5 star hotel that has seen better days

location, staff and cleanliness
The staff and service is great. The location is amazing. However, the hotel is OLD. The rooms need to be demolished and changed. This is no small task - the paint is awful, the vanity units are scratched, the furniture is awful, etc... It really needs to be stripped back to bare bones and re-done interior wise. You can see it was a 5 star hotel once, but the condition it is in now, it cannot be rated anything over 3 stars. The bed was comfortable. Note, cleanliness is not in question here - it was all clean and good... just old.
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Haroled S. Couples Australia, August 14, 2015
Staff were very friendly and helpful.

Central, day room and helpful staff
We had a wonderful stay at this hotel and would choose it again if we were to come to Cairns again. The day room is a great innovative idea, if you happen to arrive early or you have a late departure, THANK YOU
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Kenneth T. Families with older children Singapore, August 10, 2015
Convenient Location

Good location, nice room and view
The hotel is conveniently located right next to the piers and a the main tourist belt is just a 5 min stroll away. The room was very nice with separate bath and shower. We booked a sea-view room under a great deal with Agoda (Staying at the Shang was cheaper than many other hotels). The view was great, overlooking the Cairns seafront. Parking costs extra.
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Valerie H. Groups Australia, August 9, 2015

Comfort Cleanliness and helpful staff
Very Enjoyable
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Paul H. Business travelers United Kingdom, August 6, 2015
Not up to the brand standard

Location is excellent, the gym is well equipped, good restaurants are attached.
I stayed only one night so my sampling of the hotel's features was limited. The staff were very helpful and well informed, the room was spacious and well laid out and the interior pool and surrounding space were attractive. However the entire place felt old and tired, the hotel itself was lackluster feeling. The shopping arcade attached seem deserted, with a good fraction of the shopfronts empty. The hotel is old (built in the 80's) and only now is it being renovated, with around half the rooms done. I stayed in one of the unrenovated rooms and it was not in good repair. The two other Shangri-La's I have stayed at have had much better decor, bedding and all the fixtures and fittings were in very good repair, and so this hotel does not come anywhere near the standards of other properties of this brand. However this is not a criticism unique to the Shangri-La in Cairns; I also stayed at the Pullman International and that too was worn and in not the best repair.
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Fiona C. Couples Australia, August 2, 2015

We upgraded to the horizon club for nibbles and breakfast and was disappointed. Think the hotel and rooms need to b upgraded.
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Dan D. Couples Australia, July 26, 2015
Reconnected Couple

Location. staff. price
spot on, I look forward to having a meal there next time. Gorgeous hotel and wonderful staff made for a fantastic experience.
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Laura B. Couples Australia, July 20, 2015
Stop over

Location, view, availability
Hotel was fine but nothing to write home about. Everything looked a bit tired and dated but was clean and served its purpose. Not worth 5 star/ $200pn however it seems most hotels are over priced in far nth QLD!
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William K. Couples Australia, July 19, 2015

location , customer service , friendly staff
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Christopher T. Business travelers Thailand, July 3, 2015
Good hotel but not brilliant

Loaction on the Marina pier, pleasant staff, easy and simple checkout.
Only had breakfast there, at 7am, the restaurant opened at 6:30am. The scrambled eggs dish was empty and not replaced. The bread for toast had run out. No staff seemed allocated to ensure all buffet items were kept up to date. No waiters offered to bring coffee - had to get my own. Therefore cannot rank it as five star. Need to lift their game considerably in this simple management task. Upside is that staff were pleasant to deal with and efficient in requested or allocated tasks, rooms were large and well-kept and everything in the room worked.
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What's nearby? / Directions

Cairns is quite navigable by car. A number of car hire companies operate from Cairns Airport. Driving instructions to the hotel are as follows: 1.Exit the airport onto Airport Avenue. 2.Take Airport Avenue until you reach the Captain Cook Highway and Sheridan Street intersection. 3.When you reach this intersection turn left onto Sheridan Street. 4.Follow Sheridan Street through the city. 5.Turn left at the Sheridan Street / Spence Street intersection. 6.Follow Spence Street, keeping in the left lane. It will turn into Pierpoint Road and you will see the hotel. 7.Turn right into the hotel driveway just after the traffic lights on Pierpoint Road.

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Customers like this resort for:
Nearest transport:
  • Greyhound Australia Bus Station (0.4 Km / 5 min walk)
Area recommended for:
  • beaches
  • restaurants
  • sightseeing
Distance to airport:
  • Cairns International Airport (5.7 Km)
Customer comments:
  • "Large beds" , "Large rooms and balcony" , "Lovely sea views"
Top attractions in the area:
  • Cairns Convention Centre (0.3 Km / 4 min walk)
  • Reef Teach (0.4 Km / 5 min walk)
  • Night Markets (0.4 Km / 5 min walk)
  • Cairns Rainforest Dome (0.4 Km / 5 min walk)
Note: Distances are measured as a straight line.

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