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Shangri-la Hotel, The Marina Cairns

Pierpoint Road, Cairns City Center, Cairns, Australia 4870 (Show on map)

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Area: Cairns City Center Number of Rooms: 255
Free Wi-Fi

Recent customer reviews

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Fantastic

8.5

based on
429 reviews

Value for Money
8.1
Location
9.4
Staff Performance
8.5
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.6
Food/Dining
7.7
All reviews (429)
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Michaela S. Solo travelers Germany, April 29, 2014
Very good, super located hotel.

Center of City, big quiet room with great view over harbor, nice swimming pool.
8.3
Emily C. Couples Malaysia, April 23, 2014
Lovely Stay

Friendly Staff, Free Internet, Large Room
9
We had a great time. The hotel staff were really attentive to our needs. The hotel had a tour desk which made our trip more enjoyable as they helped us plan lots of sightseeing tours and activities for us. Overall, it was a lovely experience.
Deanna T. Families with older children United States of America, April 19, 2014
Excellent staff, dated hotel

Location, staff, room size
7.7
The staff and location of this hotel make it ideal. The pool is beautiful, and it's nice they have a ping pong table onsite for family games. The only issue we had with the hotel is it is a bit dated. The rooms smell musty, especially the bedding. For some reason, this ocean-side hotel in a humid area only provides down bedding. When we asked for synthetic pillows and blankets, we were given a couple of pillows (for two rooms) and were told only down duvets are available. For a five-star hotel, the housekeeping staff was not up to par, as well. But, the front desk staff, concierge, travel desk manager, and pool bar crew were fantastic.
Boris T. Couples France, March 29, 2014
Luxury stay

Confort, professional staffs
8.7
The price is not that high as we thought Good quality price
Anne C. Solo travelers United States of America, March 4, 2014
Loved this property - would go back in a heartbeat

stunning room, great 24 hour full-service real gym, proximity to action
10
The Shangri-La hotel at The Marina in Cairns is completely true to its name. It is a beautiful property with stunning rooms (pay the extra $10 per night for the marina view), one of the best showers I have ever experienced, and a prime location- minutes away from the piers where many of the Great Barrier Reef tours depart from. There is also a beautiful pool, and a wonderful restaurant in the hotel called North. We ate there three nights in a row because the food was just that good.
Karan B. Business travelers India, February 27, 2014
My stay at the Shangri-La, Cairns.

The best things about this hotel are its location which is close to the city centre, its room sizes and the Shangri-La hospitality!.
8.7
We stayed for a week. service was good, the hotel is centrally located, walking distance to everything (waterfront, city center, restaurants). friendly staff, only one night room service took 2 hours. recommended, especially for the good weekend deal. I have stayed here for business as well as with family also on several occasions and always come back to the same hotel if it is Cairns.
Stuart C. Families with young children Australia, February 24, 2014
Brilliant Comfortable Friendly

Views Swimming Pool and Restaurants
9
WE regularly visit the Shang in Cairns. The rooms are getting a little tired, but the staff are brilliant. Great for a young family,
Lai F. Families with older children China, February 2, 2014
nice , good view

good view , good food , clean
7.7
good view , good food , clean ,staff nice and professional.
Lai F. Families with older children China, February 2, 2014
clean , nice

clean , nice , breakfast good
8
every nice and go to pier walk 2-3 min , to big berrier reef more convenient.
Otto S. Couples Germany, January 2, 2014
Not worth

there are no best things about this hotel
4.3
the staff at this hotel dont know anything about service..its realy a lousy hotel

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Customer Reviews - Shangri-la Hotel, The Marina Cairns, Cairns

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