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Shangri-la Hotel, The Marina Cairns

Pierpoint Road, Cairns City Center, Cairns, Australia 4870

Recent customer reviews

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Excellent

8.5

based on 505 reviews

329 reviews in English

Value for Money
8.1
Location
9.4
Staff Performance
8.6
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.6
Food/Dining
7.7
All reviews (505)
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Angela W. Couples United Kingdom, February 26, 2015
Gorgeous

Location, amazing bed and the beautiful pool
9.7
fantastic - best night in a hotel in a long time: would do it again without hesitation
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To C. Couples China, February 21, 2015
good

good food
10
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Shelby M. Couples Australia, February 15, 2015
Review

The comfy bed, view of the marina, robes
8.3
Good
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Ziwei L. Families with older children United Kingdom, January 30, 2015
It is not a 5 star hotel!
4.3
The hotel overall is over rated as a 5 star hotel. But Shangri-la is far from a 5 star hotel. The customer service was not warm at all only one guy in the reception was good when we came to change the room. The bed sheet and everything is just wet when we went to the room. The room facing the sea side can hear the very noisy helicopter sound and smell the very strong petrol smell. We ended up by changing the other room even it is little bit better but still it is wet. We have to use the hair dryer to dry the bed sheet for a very long time but it did not help that much. It seems to be very common in this hotel when I talked to the receptionist.
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Jungshu L. Solo travelers Taiwan, January 23, 2015
Summer in Cairns

Location location location
8
It was fine, maybe it is off season, the service was not as well thoughted as other 5 stars hotels provide Ic when I upgrade room during stay, front desk asked a doorman to accompany me. The way she said it is to make sure I do not take advantage of the moving situation. What is that? Overall it is a nice hotel, do not expect a city like Shangrila-la hotel, more like resort lay back kind
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Lisanne B. Couples United States of America, January 22, 2015
A Room With A View

location, marina view, restaurants ad shopping close by
10
Shangri-La is well known for its customer service and this was no exception. Customer service will make or break a property and from the moment you arrive until you leave, the staff is exceptional. The property is located on the marina so the view is spectacular in the evening. The room was spacious, with a balcony overlooking the marina. The amenities included bottled water, full range of toiletries and as the room had access to the Horizon Club, you could choose breakfast i noted horizon Club or in the main breakfast area depending if you had an early morning. Happy Hour in the Horizon Club was hit or miss. It was usually understaffed and well attended which meant food ran out quickly and was not replaced fast enough, drinks took a long time even though it was somewhat self service. A great feature but it needs improvement compared to the other Shari-La properties. There is never a question about staying at Shangri-La; always a great experience!
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Michaela W. Couples Sweden, January 19, 2015
nice hotel with great location

nice size of room, great food, air condition
7.7
It was good but staff was a bit unknown about what's expected of 5-stars on one point. They took our bags but missed to come up with them so we had to call them. Maybe just a mistake. The rooms could have been more upgraded. It feels like nowdays you expect more hightech such touchscreens and more lights. Just a detail but there were a few things that makes this rate lower. It was a bit difficult to close the door to shower aswell.
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Paul B. Couples Australia, January 18, 2015
4 stars

Location, staffs service,
5.7
We have arranged to a room with joint single beds instead of on Kingsize double beds.
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Amy J. Couples United States of America, January 18, 2015
far worse than Pullman International

location, nothing else
5.7
Day 1 Internet down, day 2 electricity goes out, should be 2 star hotel
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Karen H. Business travelers Australia, January 15, 2015
pleasure

pool , room, accomodating staff
8.3
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