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Shangri-la Hotel, The Marina Cairns

Pierpoint Road, Cairns City Center, Cairns, Australia 4870 (Show on map)

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Area: Cairns City Center Number of Rooms: 255
Free Wi-Fi

Recent customer reviews

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Fantastic

8.5

from 451 reviews

Value for Money
8.1
Location
9.4
Staff Performance
8.6
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (451)
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Lav B. Business travelers Australia, August 22, 2015
An old 5 star hotel that has seen better days

location, staff and cleanliness
7
The staff and service is great. The location is amazing. However, the hotel is OLD. The rooms need to be demolished and changed. This is no small task - the paint is awful, the vanity units are scratched, the furniture is awful, etc... It really needs to be stripped back to bare bones and re-done interior wise. You can see it was a 5 star hotel once, but the condition it is in now, it cannot be rated anything over 3 stars. The bed was comfortable. Note, cleanliness is not in question here - it was all clean and good... just old.
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Haroled S. Couples Australia, August 14, 2015
Staff were very friendly and helpful.

Central, day room and helpful staff
10
We had a wonderful stay at this hotel and would choose it again if we were to come to Cairns again. The day room is a great innovative idea, if you happen to arrive early or you have a late departure, THANK YOU
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Kenneth T. Families with older children Singapore, August 10, 2015
Convenient Location

Good location, nice room and view
9
The hotel is conveniently located right next to the piers and a the main tourist belt is just a 5 min stroll away. The room was very nice with separate bath and shower. We booked a sea-view room under a great deal with Agoda (Staying at the Shang was cheaper than many other hotels). The view was great, overlooking the Cairns seafront. Parking costs extra.
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Valerie H. Groups Australia, August 9, 2015
Howell

Comfort Cleanliness and helpful staff
9.7
Very Enjoyable
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Paul H. Business travelers United Kingdom, August 6, 2015
Not up to the brand standard

Location is excellent, the gym is well equipped, good restaurants are attached.
8
I stayed only one night so my sampling of the hotel's features was limited. The staff were very helpful and well informed, the room was spacious and well laid out and the interior pool and surrounding space were attractive. However the entire place felt old and tired, the hotel itself was lackluster feeling. The shopping arcade attached seem deserted, with a good fraction of the shopfronts empty. The hotel is old (built in the 80's) and only now is it being renovated, with around half the rooms done. I stayed in one of the unrenovated rooms and it was not in good repair. The two other Shangri-La's I have stayed at have had much better decor, bedding and all the fixtures and fittings were in very good repair, and so this hotel does not come anywhere near the standards of other properties of this brand. However this is not a criticism unique to the Shangri-La in Cairns; I also stayed at the Pullman International and that too was worn and in not the best repair.
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Fiona C. Couples Australia, August 2, 2015
!

!
6.7
We upgraded to the horizon club for nibbles and breakfast and was disappointed. Think the hotel and rooms need to b upgraded.
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Dan D. Couples Australia, July 26, 2015
Reconnected Couple

Location. staff. price
9.7
spot on, I look forward to having a meal there next time. Gorgeous hotel and wonderful staff made for a fantastic experience.
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Laura B. Couples Australia, July 20, 2015
Stop over

Location, view, availability
6
Hotel was fine but nothing to write home about. Everything looked a bit tired and dated but was clean and served its purpose. Not worth 5 star/ $200pn however it seems most hotels are over priced in far nth QLD!
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William K. Couples Australia, July 19, 2015
Execellent

location , customer service , friendly staff
6.7
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Christopher T. Business travelers Thailand, July 3, 2015
Good hotel but not brilliant

Loaction on the Marina pier, pleasant staff, easy and simple checkout.
7.7
Only had breakfast there, at 7am, the restaurant opened at 6:30am. The scrambled eggs dish was empty and not replaced. The bread for toast had run out. No staff seemed allocated to ensure all buffet items were kept up to date. No waiters offered to bring coffee - had to get my own. Therefore cannot rank it as five star. Need to lift their game considerably in this simple management task. Upside is that staff were pleasant to deal with and efficient in requested or allocated tasks, rooms were large and well-kept and everything in the room worked.
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Customer Reviews - Shangri-la Hotel, The Marina Cairns, Cairns

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