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Excellent 8.5
Based on 510 reviews

Recent customer comments

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based on 510 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.1
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Staff Performance 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

9 Karen B.
February 03, 2016
Location, view, comfort
Location, view, quality

9 Mr J.
January 18, 2016
Weekend at Shangri La
The hotel location is fantastic with eay access to some great restaurants & Cairns City Centre. The hotel pool is a great place to relax & the staff are very friendly & accomodating.

9.7 Dennis G.
United States
January 15, 2016
Great location and experience
Service, selections on the club level, attention to detail
Excellent from beginning to end!

8 yongyoot C.
January 13, 2016
achieved standards
right next to marina, location

8.3 xuejiao C.
New Zealand
January 07, 2016
Great location
Great location

9.7 Leigh Z.
January 07, 2016
Ticks all boxes
Staff, Location, New
The staff are really friendly and helpful, I would recommend this hotel to all my friends. Location is right next to the boats that go out to the great barrier reef and a short walk to the esplanade. Highly recommend

8.3 Chak P.
January 04, 2016
Room decorations too old!
Good location
Room not clean Water need charge One set bathing set only!

7.3 samantha D.
January 04, 2016
location, resturant, views

5.3 Sherman C.
United States
December 27, 2015
Convenient Location but Sloppy Service
Location, front desk support, view from the balcony
Convenient, but service was a bit sloppy. I booked our room for three people, but they only had two sets of towels for us. In addition, they inadvertently locked one of us in the shopping mall, where the gym is located.

9.3 Maryam A.
December 12, 2015
Location size of the room and service
Enjoyed the level at the mezzanine . Food was not that great and the opening hours too short . Only opened 2 hours in the afternoon and for breakfast .