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Excellent 8.5
Based on 512 reviews

Recent customer comments

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based on 512 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.5
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

denis B.
March 03, 2016
Great hotel
Great hotel

Karen B.
February 03, 2016
Location, view, comfort
Location, view, quality

Mr J.
January 18, 2016
Weekend at Shangri La
The hotel location is fantastic with eay access to some great restaurants & Cairns City Centre. The hotel pool is a great place to relax & the staff are very friendly & accomodating.

Dennis G.
United States
January 15, 2016
Great location and experience
Service, selections on the club level, attention to detail
Excellent from beginning to end!

yongyoot C.
January 13, 2016
achieved standards
right next to marina, location

xuejiao C.
New Zealand
January 07, 2016
Great location
Great location

Leigh Z.
January 07, 2016
Ticks all boxes
Staff, Location, New
The staff are really friendly and helpful, I would recommend this hotel to all my friends. Location is right next to the boats that go out to the great barrier reef and a short walk to the esplanade. Highly recommend

Chak P.
January 04, 2016
Room decorations too old!
Good location
Room not clean Water need charge One set bathing set only!

samantha D.
January 04, 2016
location, resturant, views

Sherman C.
United States
December 27, 2015
Convenient Location but Sloppy Service
Location, front desk support, view from the balcony
Convenient, but service was a bit sloppy. I booked our room for three people, but they only had two sets of towels for us. In addition, they inadvertently locked one of us in the shopping mall, where the gym is located.